Gtm Applications Analyst

Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a vibrant team with diverse experiences making a global impact each day As we continue to revolutionize how the world interacts we re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands See yourself at Twilio Join the team as Twilio s next as GTM Applications Analyst About the job We are seeking a highly analytical and technically proficient GTM Applications Analyst to join our GTM Sales Automation team You will be instrumental in the selection implementation optimization and governance of our sales technology stack You will ensure our sales tools are effectively utilized our sales team is empowered to maximize productivity and drive revenue goals As the owner of the sales tools tech stack you will play a central role in ensuring these platforms are strategically managed fully optimized and aligned to support Sales Operations and other GTM teams in achieving their goals This position offers a unique opportunity to shape the future of our sales technology landscape and directly impact our company s growth Responsibilities In this role you ll GTM Sales Tool Management Optimization Act as a primary administrator and subject matter expert for key GTM sales tools e g Sales Engagement Platforms Revenue Intelligence tools Sales Productivity tools etc Manage user access permissions and configurations within various sales applications to align with GTM strategies and segmentation Monitor tool performance identify areas for improvement and new features to enhance sales team efficiency and effectiveness across the entire GTM funnel Stay ahead of new sales technologies and trends evaluating potential tools to enhance our current tech stack and support evolving GTM initiatives Lead or support the implementation of new sales tools including requirements gathering testing deployment and post-launch support ensuring smooth integration into the GTM workflow Lead collaborate and act on point with wider Sales Operations teams Familiarity with Salesforce Sales Cloud standard objects like accounts contacts cases report dashboards opportunities GTM Tools Governance Develop implement and enforce governance policies and best practices for new tool evaluation to avoid duplication of tools Conduct regular audits to ensure usage and adoption of sales tools develop plans for sunsetting tools as needed Ensure proper access and controls for all tools and their end users Maintain a centralized inventory of all GTM tools integrations and licensing details GTM User Support Training Provide expert-level support to the sales team on the effective use of all GTM sales tools troubleshooting issues and offering guidance Collaborate with Sales Enablement to develop and deliver training materials documentation and best practice guides to ensure high adoption and proficiency of sales tools tailored for various GTM roles Collaborate cross-functionally to identify and address process improvement areas develop and document data management procedures and contribute to optimize Sales operations Expertly address Jira ServiceNow tickets to resolve user issues promptly within established SLAS Reporting GTM Analysis Create and maintain reports and dashboards to track sales tool adoption usage and impact on key GTM sales metrics e g pipeline generation conversion rates sales cycle Vendor Contract Oversight Coordinate with Procurement and Finance to evaluate vendor performance renewals and ROI Support contract negotiations by providing usage adoption and compliance data Qualifications Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required Bachelor s degree in Business Administration Marketing Information Systems or a related field 2-5 years of experience in Sales Operations or Sales Support or GTM Operations with a strong focus on sales technology Ability to question the status quo and think outside the box Proven hands-on experience with process automation tools relevant to GTM workflows Collaborate with Product Program managers to determine where external tools can solve a business need Experience with other common GTM sales tools e g LinkedIn Sales Navigator Outreach io ZoomInfo LeadIQ Highspot Gong io etc are highly desirable Strong understanding of end-to-end GTM sales processes and methodologies Excellent analytical skills with the ability to interpret data identify trends and make data-driven recommendations that impact GTM strategy Exceptional communication and interpersonal skills with the ability to explain complex technical concepts to non-technical users Detail-oriented with a strong commitment to data quality and governance Proactive self-starter with the ability to manage multiple projects simultaneously in a fast-paced environment Proficiency in Microsoft Excel or Google Sheets for data manipulation and analysis Multitask and prioritize responsibilities Desired Prior experience in a high-growth SaaS GTM environment Certification in sales operations or specific sales tools e g Salesforce certification Certified SCRUM Master or equivalent experience Excellent project management skills with experience in Agile Scrum methodology Location This role will be remote and based in India Karnataka Tamil Nadu Telangana Maharashtra Delhi What We Offer Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do you We like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values - something we call Additionally we empower employees to build by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for Twilio is proud to be an equal opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law