Billing Associate

Job Description About Amperos Health Amperos Health is the leading provider of multi-modal RCM agents empowering healthcare clinics to collect more revenue, faster. Founded in 2023 and backed by Uncork, Neo, Nebular.vc and strategic angels from OpenAI, Stripe, and Twilio, we're on a mission to revamp the bridge between healthcare providers and payers. Our vision is to equip healthcare providers with an AI workforce that reduces administrative burden and accelerates revenue. About the Role We are looking for a motivated Billing Associate with 13 years of experience in AR, denial management, and collections for medical, dental, and DME claims. You'll work at the intersection of traditional RCM and cutting-edge AI, helping our customers collect more, faster, while ensuring our AI systems perform at the highest standard. You'll work to collect the outstanding claims of our customers, leveraging both traditional manual workflows, as well as our own workflow platform and AI for collections. As our product and customer base evolve, your responsibilities may shift to align with near-term prioritiesthis is a role with meaningful ownership and room to grow as we expand our billing team. What You'll Do Collect outstanding customer claims - Leverage customer and Amperos systems and platforms to identify a worklist of claims that need to be collected or worked on - Follow up on assigned claims, including calling payors, navigating payor portals, and leveraging customer PM systems - File appeals, resubmit claims, and escalate claims to specific customer teams as needed - Track activity within Amperos systems Serve as a backup for AI-driven workflows - Run specific AR-related actions (e.g., calls, payor portals, appeal letters) if requested by customers - Help develop and refine backup processes to ensure continuity when AI systems fail or require escalation Contribute to new product development - Provide feedback on new products and features, and on related sample AI results, including payor portal automation, EOB retrieval, payment posting, benefit verification & eligibility calls, appeals, reprocessing, resubmissions, and more - Provide feedback and insight on various workflows and possible areas of automation What we're looking for - 13 years of experience in RCM billing or AR follow-up - Experience with leading PM systems, including NextGen, ModMed, Athenahealth, and more - Strong understanding of various AR scenarios and related actions (claim status checks, denials, appeals, and follow-up) - Comfortable speaking with insurance representatives and navigating phone trees/IVRs. - Detail-oriented, organized, and reliable in documentation and follow-through - Ability to work US hours (9am5pm ET) to collaborate with our team and customers - Comfortable working in a fast-paced, evolving environment where processes and priorities can change Perks & Benefits - Competitive compensation with eligibility for a bonus on anniversary date - Paid sick days and vacation days - Top health insurance coverage at no cost to you (no deductible and no copay) - Meal stipends - Opportunity to grow with a rapidly scaling company and be an early member of a global billing team, as we expand our billing team in India Our Values Lead with Empathy Great products and teams are built on empathywhether for our customers, users, or team members. We take the time to walk in others shoes, listen actively, and truly understand their challenges, needs, and perspectives. Humbly Ambitious We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures. Radical Agency Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.