Vice President, Agentic Customer Experiences

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Vice President, Agentic Customer Experiences (ACE) - Agentic AI As Genpact transforms a process-centric BPO into a digital-first, technology-led enterprise, the Agentic Customer Experiences (ACE) plays a mission-critical role in shaping how clients experience that shift. This role leads the design and orchestration of immersive, high-impact experiences that bring Agentic AI to life - translating complex business challenges into innovation opportunities. The focus is on designing industry-specific journeys using Genpact's platforms, products, and services, in collaboration with cross-functional teams and ecosystem partners, to drive measurable business outcomes.Key Responsibilities Design Client-Centric Experiences .Architect differentiated, industry-tailored experience journeys that demonstrate tangible value through Agentic AI. .Align storytelling to client personas, pain points, and digital transformation priorities. Lead & Scale Value Studios Globally .Partner with and drive Value Studios across India, the US, and the UK. .Continuously evolve these spaces to showcase Genpact's innovation, vision, and success stories through compelling narratives and demonstrations. Map Innovation to Business Value .Leverage industry value chain frameworks to design experiences that visualize ROI across efficiency, growth, and CX. .Integrate product, delivery, and domain inputs to ensure business relevance. Drive Client Engagement & Executive Stakeholder Management .Act as a strategic advisor to client CXOs, internal sales, and domain teams. .Convert discovery into deals by shaping client conviction through immersive experiences. Facilitate Innovation Workshops & Evangelization .Conduct executive workshops and design thinking sessions using Agentic AI tools. .Position Genpact as a trusted innovation partner and technology transformation leader. Track Impact & Operationalize ACE Success Deliver against KPIs such as: .Lift in conversion and pipeline velocity from studio engagements .Net new opportunity origination from experience-led discovery .Client retention and upsell through differentiated engagement .Improved CSAT and NPS through Agentic AI-led experiences Qualifications we seek in you Minimum Qualifications .Experience in client-facing roles in client experience, transformation, consulting, or innovation functions. .Excellent communication and storytelling skills confident engaging with senior client stakeholders. .Experience in client journey mapping and designing experience-led engagements that drive measurable outcomes. .Hands-on experience driving and managing change initiatives across multiple teams or business units. .Strong execution focus with proven ability to deliver through cross-functional collaboration. .Ability to build content and frameworks from scratch, simplifying complex ideas into clear, outcome-led stories. .Working understanding of Agentic, AI, and ML concepts and their application in driving business value. .Agile, collaborative, and outcome-oriented professional who thrives in a fast-paced, evolving environment.Why join Genpact .Lead AI-first transformation - Build and scale AI solutions that redefine industries .Make an impact - Drive change for global enterprises and solve business challenges that matter .Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills .Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace .Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build .Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.