Servicenow Architect

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAre you an experienced Software Architect looking for an exciting opportunity to shape the future of software development Look no further than Kyndryl where you ll have the chance to make a meaningful impact as you lead the design and development of cutting-edge software applications As a Software Engineering Architect at Kyndryl you will be responsible for leading the charge in creating technical blueprints defining product solution architecture and developing the technical specifications for our projects You ll be a key player in integrating the features of our software applications into a cohesive and functioning system Responsibility Includes Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work ensuring the technical integrity of any ServiceNow projects Identify ServiceNow implementation best practices value realization criteria and industry benchmark in alignment with business objectives and priorities Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture platform capabilities and best practices Assures technical integrity of proposed solutions by ensuring that co-ordination Organizations governance and change control are applied to technical specifications and to the technical infrastructure Advises on the impact of design options to related programs and on the process for assessing such impact Provide advisory and insights on continuous improvement for ServiceNow implementation as well as new applications application enhancements ensuring platform health and staying current with ServiceNow evolving product and architecture framework Guide remediation of work that do not align with ServiceNow best practice Defines guides and supports the execution of your technical governance processesHelps develop standards and practices for maintaining the ServiceNow architecture modelAssists in developing standards and practices for maintaining the health of the ServiceNow platformSupports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoptionProvides technical evaluation of demands against ServiceNow platform architecture platform capabilities and best practicesGuides ServiceNow Platform design including considerations for integration and performanceAssesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practicesOffers guidance on prototyping and accelerating time from design to deploymentProvides technical guidance in platform development and platform-wide solutionsYour Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career We have opportunities that you wont find anywhere else including hands-on experience learning opportunities and the chance to certify in all major platforms One of the benefits of Kyndryl is that we work with customers in a variety of industries from banking to retail Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You AreYoure good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customer-focused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required Technical and Professional Experience8 years of ServiceNow experience as architect with ServiceNow CTA certification ServiceNow Architect should have excellent knowledge on Service Now Module ITSM ITOM HR App Engine Portal Core Services Service Catalog Service Level CMDB CSDM Now Assist Agentic AI A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect Proficient in data model design including design of entity relationships data flows and conceptual and logical data models data dictionaries Proficiency in data modelling migration integration data privacy and security regulations Common Service Data Model CSDM SQL stored procedures indexing performance analytics designing dashboards and reports Strong expertise in scripting on the ServiceNow platform using JavaScript CSS and Angular JS Flows Business Rules Client Scripts UI Actions Widgets and UI Pages Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub SSO Web Services LDAP JDBC etc Strong understanding of the ServiceNow platform and its functionalities In-depth knowledge of performance tuning in ServiceNow ability to troubleshoot and identify bottlenecks establish RCA for system performance issues and experience in improving overall system performance An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team Project management and problem-solving expertise Business acumen and ability to translate business needs into technical solutions Adaptability and willingness to learn new technologies Preferred Technical and Professional ExperienceCompletion of IT Service Management ITSM Professional Plus SuiteServicenow implementation Specialist ITSM CIS-ITSM and Certified Application Developer CAD Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked xe2x80x98How Did You Hear About Us during the application process select xe2x80x98Employee Referral and enter your contact s Kyndryl email address