Rpmg:national Portfolio Manager

RPMG National Portfolio Manager - Mortgage INTERNAL USAGE No of Vacancies Reports to Portfolio Head PH Is a Team leader Y Team Size Grade VP SVP 1 Business Mortgage Department Retail Portfolio Management Group Sub-Department Location About Retail Portfolio Management Group The Retail Portfolio Management Group RPMG plays a strategic role in managing the bank s retail receivables with a sharp focus on loss containment cost efficiency and portfolio sustainability Through advanced analytics technology-driven processes and close collaboration with Credit Risk and Product teams RPMG ensures risk-calibrated policy execution RPMG engages delinquent customers with multiple repayment solutions and financial counseling promoting responsible credit behavior and long-term financial health This approach aligns with the bank s overarching Growth Profitability and Sustainability GPS strategy positioning RPMG as a key contributor to operational resilience and financial performance About the Role The National Manager handles PAN INDIA collection across buckets along with various collection channels National manager ensures resolution across buckets and manages the portfolio as per the existing process Liaise with product team to provide regular inputs and highlights the risk To oversee the Mortgage Loans collections by monitoring and guiding the collections team outsource vendors Key Responsibilities Prepare execute collections plan set targets and develop case specific strategies to recover overdue Achieve the required resolution target as per the business requirement Ensure minimum forward flow to the next bucket Inventory management basis quarterly targets risk benchmarks 30DPD 90DPD 180DPD Net NPA Performance against the targets for the month Recovery Target for the month Gross Slippages Inventory management basis resolution targets NPA Recovery Upgrade for the month Timely initiation of Legal activities Ensuring execution of legal collection tools Cost provision as per budget Other strategic initiatives High Ticket Weak Account cases tracking on regular basis Look out for early warning signals and timely action for resolution Manage a team of Collections Managers Collections Executives attached to various locations across the Pan-India Drive performance of collections agencies identify areas of weaknesses recommending solutions and supporting the collection team to achieve targets Ensure timely allocation of cases to Collections Managers and Executives based on Geography and Vintage Ensure the collection efficiency through daily reports and regular reviews with the team Strategize forecast drive and execute plans including the hiring plans Ensure dissemination of targets KPI and incentive structure to the team at the beginning of the month Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region Ensure internal and external guidelines are adhered to in the field Motivate team through coaching development and training interventions To support the business on data quality management i e improving the quality of customer information available through timely feedback Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases Qualifications Optimal qualification for success on the job is Education Graduation Post Graduation from a reputed University College Experience 15 yrs Collections Risk or FCU Role Proficiencies For successful execution of the job a candidate should possess the following Ability to deliver in critical situation Team Management Basic Knowledge of Legalities of Collections Good Networking with Local Authorities Strong follow up and recovery mindset design and review logics of field follow up for the portfolio managed towards achievement of target set About Axis Incorporated in 1994 Axis Bank is one of India s most trusted banks the third largest in the private sector At Axis Bank customer centricity has always been the foundation of our business Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure advanced technology a comprehensive monitoring control framework a large talent pool The Bank has a young engaged workforce of over 60 000 employees with an average age of 30 years We are an equal opportunity employer believe in empowering our employees by offering rich roles learning opportunities flexibility to chart their career their way Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses