Manager - I2C

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Invoice to Cash
We are seeking a dynamic and experienced Manager - Invoice to Cash (I2C) to lead the end-to-end I2C process for a strategic US-based client in the Semiconductor industry, through a shared services delivery model. The manager will be responsible for overseeing a team of 13 professionals managing core I2C processes such as Accounts Receivable (AR) billing, cash application, collections, credit management, pricing agreement claims, and dispute resolution. This is a client-facing role requiring strong leadership, operational excellence, SLA governance, and hands-on expertise. The manager will also play a key role in supporting the client&rsquos Oracle ERP transformation project, including UAT and SIT from Day 1.
Responsibilities
. Lead and manage a team of 13 members handling: AR Invoicing / Billing, Cash Application & Bank Reconciliation, Dispute & Deductions, Claims Validation & Processing, Collections & Follow-ups, Credit Risk Review
. Ensure daily operations are executed in a timely, accurate, and compliant manner.
. Act as the primary point of contact for the client for all I2C-related matters.
. Conduct regular governance meetings and provide performance updates to client stakeholders.
. Address escalations, resolve issues promptly, and maintain strong client relationships.
. Monitor performance against SLA/KPI targets and ensure team productivity and quality benchmarks are met.
. Prepare and present regular dashboards, performance metrics, and reporting packs.
. Drive root cause analysis and preventive action planning for process issues.
. Identify opportunities for process optimization, automation, and quality improvement.
. Ensure process documentation (SOPs, work instructions) is up to date and adhered to.
. Support audit readiness, internal controls, and compliance with company and client policies.
. Support the client&rsquos Oracle ERP migration from Day 1 by:
o Leading and participating in User Acceptance Testing (UAT) and System Integration Testing (SIT).
o Supporting system mapping, data validation, and business readiness activities.
o Coordinating change management and knowledge transition for the I2C team.

Qualifications
Minimum qualifications
. Bachelor&rsquos degree in finance, Accounting, Business Administration, or a related field.
. Relevant years of experience in Order to Cash / Invoice to Cash domain, with at least 3-5 years in a managerial or team leadership role.
. Strong understanding of Accounts Receivable, Cash Application, Collections, Credit Management, and Dispute Resolution.
. Proven experience in client-facing roles with accountability for SLA management and operational delivery.
. Strong communication skills in English (spoken and written).
. Hands-on experience with Oracle ERP (Fusion/EBS) ERP implementation experience is a strong advantage.
. Ability to manage multiple accounts and prioritize tasks effectively.
. Strong negotiation, problem-solving, and interpersonal skills.

Preferred qualifications
. Familiarity with the semiconductor or electronics industry is a plus.
. Familiarity with US accounting standards and business culture.
. Prior experience working for a BPO/Service Provider serving a US-based client.
. Ability to work in US time zones or overlap hours as needed.
. High attention to detail and analytical thinking.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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