Client Project Manager

The Client Project Coordinator ensures proper project setup initiation planning and closure within TR Professional Services providing necessary processes reporting tools and overall support of both the client and employee experience they need to do their jobs effectively The Client Project Coordinator will successfully support operations processes while driving process improvement efforts across the business unit to achieve significant financial operational customer satisfaction and or employee satisfaction impact The members of our Project and Operations Management team are professionals from diverse backgrounds who have built their careers by fostering leading practices in Professional Services both through client-facing project management and delivery as well as business transformation and innovation constantly working to enhance the future of services-related processes and technology in an age where business interests are increasingly taking on more complex and global dimensions About the Role In this opportunity As a Client Resource Manager you will Assist in developing project timelines deliverables and milestones for client engagements Serve as a point of contact for clients regarding scheduling documentation and general inquiries Schedule and facilitate client meetings prepare agendas document key takeaways and follow up with clients and internal stakeholders as needed Track client feedback and support issue resolution in collaboration with the project team or Project Manager when applicable Track and update project budgets expenses and billable hours ensuring compliance with financial guidelines Prepare status reports for Professional Services leadership as well as clients to track and communicate project progress Hold client check-in meetings on a periodic basis to support subscription services business Ensure adherence to company and departmental policies and processes along with industry regulations and client contract terms Support critical operational areas for Professional Services including but not limited to order processing Statement of Work SOW reviews project data validation and change requests time entry and billing quality assurance reporting and governance Assist in new project approval process ensuring incoming sales quotes and SOWs align with Professional Services standards and procedures Participation as assigned team member to triage route respond to or manage operations information channels Identify opportunities for improved business and operational performance at all levels and beyond the broader Professional Services organization across all customer segments Assist in creating training and process documentation for Professional Services Assist in delivering virtual trainings and rolling out new processes for Professional Services Participate in special projects and other duties as deemed necessary About you You will be fit for the role of client resource Manager if your background includes Technology expertise on multiple tools with a key ability to learn new technologies quickly Advanced Excel skills PivotTables VLOOKUPs etc Knowledge of O365 and Power Platforms Strong interpersonal and presentation skills Strong oral written communication skills Strong attention to detail especially with dates and financial figures Proven track record of results from the application of process improvement Strong project management skills Strong understanding of Professional Services business including back-office processes and or operations and technologies Experience reviewing or creating Statements of Work SOW Proficient at developing specific goals and plans to prioritize organize and accomplish your work Proven track record of meeting deadlines and SLAs Proven track record of meeting operational targets and revenue goals Experience working with Salesforce preferred Experience working with Certinia FinancialForce and other PSA and project management tracking systems preferred Knowledge or experience with TR products preferred Knowledge or experience in Tax Accounting Global Trade or Legal industry preferred Experience working collaboratively with global teams and clients preferred Consulting firm experience preferred PMP CSM or other project management certifications preferred LI-SS5Whats in it For YouJoin us to inform the way forward with the latest AI solutions and address real-world challenges in legal tax compliance and news Backed by our commitment to continuous learning and market-leading benefits youll be prepared to grow lead and thrive in an AI-enabled future This includes Industry-Leading Benefits We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing Flexibility Work-Life Balance Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year and hybrid model empowering employees to achieve a better work-life balance Career Development and Growth By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions Our skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future Culture Globally recognized and award-winning reputation for inclusion innovation and customer-focus Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint Hybrid Work Model Weve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connected Social Impact Make an impact in your community with our Social Impact Institute We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance ESG initiatives Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent just and inclusive future At Thomson Reuters weve been doing just that for almost 160 years Our industry-leading products and services include highly specialized information-enabled software and tools for legal tax accounting and compliance professionals combined with the worlds most global news services Reuters We help these professionals do their jobs better creating more time for them to focus on the things that matter most advising advocating negotiating governing and informing We are powered by the talents of 26 000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them Sound exciting Join us and help shape the industries that move society forward AccessibilityAs a global business we rely on diversity of culture and thought to deliver on our goals To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity Affirmative Action Employer providing a drug-free workplace We 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