Associate Project Manager

Position Title : Associate Project Manager Location : Mohali/Bangalore Position Overview: In a projectized organizational structure, the Associate Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance culture and ensuring alignment with project and organizational objectives. Key Responsibilities: Delivery Management: Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Define project objectives, deliverables, and success criteria while managing project lifecycles. Track and report project progress using standardized dashboards and KPIs. SLA and KPI Management: Ensure that all projects meet contractual SLA obligations and internal performance standards. Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence. Customer Relationship Management: Act as the primary liaison for customers on project-related issues, updates, and escalations. Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention. Conduct regular performance reviews, provide constructive feedback, and address underperformance. Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities. Risk and Issue Management: Maintain a risk register for projects, proactively identifying and addressing potential risks. Facilitate rapid escalation and resolution for critical project issues. Change and Transformation Management: Manage project scope changes through structured Change Control Processes. Communicate and align stakeholders on transformation initiatives and ensure proper documentation. Governance and Compliance for Projects: Establish and monitor governance frameworks for effective project delivery. Ensure compliance with legal, regulatory, and organisational standards on a per-project basis. Delivery Financial Management: Develop and track project budgets, billing, and financial forecasts. Maintain financial dashboards to monitor project profitability and cost-effectiveness. Conduct variance analysis between planned and actual financial outcomes for each project. Continuous Improvement: Collect feedback from project teams and clients to implement process improvements. Promote a culture of innovation and learning within the project teams to drive efficiency and quality. Team Leadership in Projects: Lead cross-functional project teams, ensuring clarity of roles and responsibilities. Act as a mentor and coach to project team members, fostering professional growth. Encourage collaboration and communication within the team to deliver high-quality results. Qualifications: Greater than 8 Years of Experience in Project Management or Similar Role Industry - IT or IT Managed Services Education: Bachelor’s degree in IT, Project Management, or a related field. Experience: Proven experience in managing projectized environments, IT service delivery, and people management. Demonstrated success in leading and developing diverse teams. Certifications: PMP, PRINCE2, ITIL, or Agile certifications are preferred. Good to Have Skills: Expertise in project management frameworks (e.g., Agile, Waterfall). Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project). Strong leadership, conflict resolution, and decision-making abilities. Exceptional communication and interpersonal skills. Key Competencies: Project Orientation : Expertise in handling project lifecycles from initiation to closure. Stakeholder Management : Effective communication and relationship-building with clients and teams. Resource Optimisation : Strategic allocation and management of resources to ensure efficiency. Risk Mitigation : Proactive identification and resolution of risks. Continuous Improvement : Focus on driving innovation and quality enhancements Work Environment: Dedicated to leading multiple projects concurrently. Occasional travel to customer or project sites may be required. Flexibility to work outside regular hours to meet project milestones or address critical issues