Dealer Domain Expert

7 hours ago

Chennai India HTC Global Services Full time

Job Description Job Description About the Role: Seeking a highly skilled Dealer Domain Expert with 10 years of experience to join our dynamic team. Requirements - Proven expertise as a subject matter expert for Dealer Management Systems (DMS) and dealer business processes. - Sound understanding of business requirements gathering and process flow definition for dealer sales, service and parts operations. - Demonstrated proficiency in collaborating with IT, product and business teams to translate dealer needs into functional and technical solutions. - Hands-on exposure to supporting the implementation and integration of dealer platforms with enterprise systems such as CRM, ERP and MDM. - Strong ability to maintain data consistency, accuracy and compliance across dealer networks. - Experience analyzing dealer performance metrics and recommending process or system improvements. - Proficiency in conducting user acceptance testing (UAT) and delivering training sessions for dealer operations teams. - Familiarity with current industry trends and digital transformation initiatives within the dealer ecosystem. - Must have comprehensive knowledge of automotive dealer operations including sales, after sales, service, warranty and parts.

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