Senior Software Engineer

3 weeks ago

Pune, India Icertis Full time

Job Description

Your role involves:

- Designing and architecting state-of-the-art applications and visualizations using the ServiceNow platform and related technologies.
- Hands-on development of ServiceNow applications and components, collaborating with business and analytics teams.
- Providing counsel to business stakeholders on latest trends, best practices, and alternative designs.
- Collaborating with the Product Owner, Lead Developer Business Analyst to analyze requirements, determine scope, and ensure timely, high-quality deliverables.
- Creating comprehensive technical documentation, engaging with stakeholders, and participating in training and knowledge-sharing activities.
- Proactively identifying opportunities for process improvements and optimization within the ServiceNow platform, particularly in the context of customer service management modules.
- Bachelors degree in computer science, Information Technology, or a related field.
- 5-8 years of overall experience with hands-on application development on the ServiceNow platform.
- ServiceNow Certified CSA, CIS - ITSM, CIS - CSM, Developer Implementation Specialist.
- Strong knowledge of ServiceNow core platform capabilities, principles, and best practices.
- Strong knowledge of ITSM, CSM, Knowledge, Community, Custom Applications.
- Proven experience in ServiceNow development projects.
- Proficiency in scripting languages like JavaScript, GlideScript, and REST API.
- Solid knowledge of web technologies (HTML, CSS, XML, JSON, AngularJS) and database concepts.
- Good knowledge of ServiceNow components like business rules, ACLs, Script includes UI actions, UI Policy, Client Script, and flow designer.
- Experience of working with ServiceNow CSM application is essential.
- Hands-on experience on development of Configurable Workspace, Service Portal, and UI Builder.
- Experience with ServiceNow integration techniques and third-party integrations.
- Strong knowledge of creating UI Pages, widgets, forms, workflows, notifications, record producers surveys.
- Strong analytical and critical thinking skills with the ability to address complex technical challenges.
- Experience on upgrading ServiceNow instance to new release.
- Some experience in Performance Analytics and Generative AI for CSM ITSM.
- Familiarity with Agile/Scrum development methodologies.

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