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So Servicenow Csm Developer 2025

1 day ago

Pune Maharashtra, India Bosch Full time

Company Description Bosch Global Software Technologies Private Limited is a 100 owned subsidiary of Robert Bosch GmbH one of the world s leading global supplier of technology and services offering end-to-end Engineering IT and Business Solutions With over 28 200 associates it s the largest software development center of Bosch outside Germany indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US Europe and the Asia Pacific region Key Responsibilities Implement and configure ServiceNow CSM applications including Case Management Customer Portal Knowledge Management Communities and Agent Workspace Implement CSM workflows playbooks entitlements SLAs and service channels email chat phone virtual agent Develop UI policies business rules client scripts flow designer flows and integrations for CSM use cases Configure Customer Service Portal for end-users and enhance self-service capabilities Integrate CSM with ITSM FSM and other enterprise applications Ensure adherence to ServiceNow best practices security and coding standards Collaborate with stakeholders to gather requirements design solutions and perform unit testing Troubleshoot and resolve platform application issues ensuring smooth delivery of CSM capabilities Stay up to date with the latest ServiceNow releases Utah Vancouver Washington etc and features related to CSM Required Qualifications 2-4 years of hands-on experience in ServiceNow ITOM Strong knowledge of ServiceNow CSM modules Experience with ServiceNow scripting JavaScript Glide APIs Flow Designer Integration Hub Familiarity with portal development Service Portal CSM Portal Experience with REST SOAP integrations and authentication methods OAuth2 SAML JWT Understanding of ITIL ITSM processes and how they align with CSM ServiceNow CSA Certified System Administrator required Strong analytical problem-solving and communication skills Preferred Skills ServiceNow CSM Implementation Specialist Certification preferred Experience working in Agile Scrum environments Qualifications Bachelor s degree in Computer Science Information Technology or related field Additional Information 2-4 years experience in ServiceNow development