▷ High Salary Support Engineer

1 week ago


Chennai, India Cradlepoint Full time

Job Description What you will do: - Lead investigations and drive the resolution of customer issues throughout the CS portfolio. - Actively participate in on-site activities, particularly when remote access is insufficient. - Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions. - Support problem management in identifying and categorizing significant operational or business impacting problems. - Handle administrative, operational, and technical issues relating to the customers contracts and installed base. - Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters. The skills you bring: - Candidate must have in CCXX knowledge (CCRC, CCSM, CCDM, UDM, Deployment and Troubleshooting) - Knowledge in Mobile Core - Hands on experience in Cloud and Open Stack - CEE and CCD preferable - Working experience in Call Flow, Solution knowledge of CCXX, interworking 5GC - Must have worked on Automation and python scripting - Candidate should be open to travel occasionally outside India to Australia - Candidate must be open for Roster work - Customer Problem Management. - Negotiation. - Knowledge Transfer and Reuse. - Knowledge Sharing and Collaboration Skills. - Release and change management. - Coaching and Mentoring. - Change and Improvement Management. - Preemptive support competence. - CS Portfolio competence. - Data Analysis. - Customer Success. - Machine Learning. - Customer Relationship Building. - CSR Handling Process. - Trade Compliance.



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