Professional Services Consultant

Job Description Who We Are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever Forrester Wave: Revenue Enablement Platforms, Q3 2024 Job Snapshot We are seeking a strategic, customer-obsessed, and outcomes-driven Business Solutions Consultant to join our Professional Services team. This role sits at the intersection of business enablement strategy, SaaS implementation, and performance consulting . You'll partner with global customers to not only implement the Mindtickle platform, but to design scalable enablement programs that solve critical onboarding, pipeline, and upskilling challenges. You'll work hand-in-hand with cross-functional stakeholders including Engagement Managers, Revenue Operations, and Product teams to translate complex business needs into measurable success. What's in it for you - Business Use Case Discovery & Strategic Alignment - Engage with customer stakeholders to understand business goals, revenue challenges, and enablement gaps. - Map high-impact use cases (e.g., onboarding, pipeline acceleration, manager coaching) to Mindtickle-powered programs. - Co-create enablement charters, KPIs, and success frameworks that tie directly to business outcomes. - Conduct discovery workshops and quarterly reviews to track progress and realign on goals. - Platform Implementation & Program Delivery - Lead end-to-end platform implementations, from kickoff to go-live, with an emphasis on value realization and internal stakeholder readiness. - Configure platform elements such as user roles, content hierarchy, performance analytics, and governance workflows. - Develop rollout plans that promote user adoption, stakeholder enablement, and long-term sustainability. - Conduct testing and training to ensure platform readiness and customer self-sufficiency. - Enablement Strategy & Performance Consulting - Design enablement programs with built-in analytics, adoption strategy, and change management plans. - Use data storytelling to guide program iteration, executive reporting, and performance improvement. - Provide consultative guidance on communication plans, process optimization, and program evolution. - Cross-Functional Collaboration & Thought Leadership - Collaborate with Engagement Managers, Account Executives, CSMs, RevOps, Product, and Marketing to align on customer goals and identify growth opportunities. - Contribute reusable assets (playbooks, templates, reporting dashboards) to accelerate team delivery and consistency. - Share insights via best practice sessions, case studies, and enablement frameworks. - Operational Excellence - Maintain accurate documentation of project scope, risks, timelines, and dependencies. - Stay up to date with platform capabilities and new enablement trends to evolve customer engagement strategies. We'd love to hear from you, if you: - Hold a Bachelor's degree and have 5+ years of experience in SaaS consulting, enablement, RevOps, or professional services roles. - Have 2+ years in a cross-functional, customer-facing role involving SaaS implementation or enablement strategy. - Possess strong business acumen with the ability to translate enablement goals into scalable programs. - Have experience working with sales or customer success teams on GTM initiatives. - Are proficient in SaaS configuration, reporting/analytics (Excel, Tableau, PowerBI), and user engagement strategies. - Communicate with clarity and confidence, especially with senior/executive stakeholders. - Are comfortable working in fast-paced, high-growth environments and supporting clients across US time zones. Preferred Qualifications: - Experience in revenue enablement, RevOps, or management consulting roles. - Familiarity with CRM and sales tech tools like Salesforce, HubSpot, Outreach, etc. - Knowledge of adult learning principles, change management, or governance frameworks. - Prior hands-on experience with platforms like Mindtickle, Highspot, Seismic, or Showpad. Our culture & accolades As an organization, it's our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth. Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together. Mindtickle is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.