Senior Software Engineer

Job Description

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

Theres another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

About the Team

Were a passionate and fun-loving mobile team made up of Android, iOS, and automation engineers, with a solid mix of experience and energy. We build and maintain multiple mobile apps and multiple mobile SDKs, powering user experiences at scale.

Our portfolio includes:

Apps: Freshdesk, Freshchat, Freshcaller, and Freshsales (all on Android & iOS)

SDKs: Freshchat SDK (for Android, iOS, React Native, and Flutter)

Our impact

Over 200,000 active app users

More than 200 million active SDK users

If you&aposre excited about working across high-impact apps and building SDKs that scale globally, youll feel right at home with us.

Key Responsibilities

- End-to-End Feature Ownership: Lead the entire development lifecycle, from analyzing requirements and creating technical designs to developing, testing, and releasing features.
- High-Quality Development: Write clean, reusable, and efficient code, while continuously refactoring and optimizing the existing codebase for better performance and maintainability.
- Ensure Code Quality: Elevate the codebase by performing thorough code reviews, identifying potential issues, and enforcing best practices and design principles.
- Robust Testing: Guarantee application reliability by creating detailed unit and integration tests that cover edge cases, security flaws, and failure modes.
- Production Health & Debugging: Proactively monitor, triage, and resolve production issues using observability tools to ensure high uptime and a stable user experience.
- Release & DevOps Management: Manage the full application and SDK release process, including setting up and maintaining efficient CI/CD pipelines and using version control effectively.
- Problem Solving & Innovation: Break down complex technical challenges into manageable tasks and propose creative, effective solutions.
- Mentorship & Collaboration: Mentor fellow engineers, lead technical discussions with customer teams, and collaborate effectively across functions to achieve project goals.

Qualifications

- 4 to 6 years of professional experience in Android development.
- Deep Expertise in Kotlin, Java and Android SDK
- Familiarity with Firebase, Jetpack Compose, and modern Android Development tools.
- Strong understanding of mobile UI/UX design principles.
- Proficient in Android Architecture (MVVM & Clean Architecture), SOLID Principles and DI frameworks (Dagger/Hilt).
- Experience with local data storage solutions (Room or SQLite), networking (Retrofit, OkHttp), memory management, and multithreading (Coroutines).
- Ensure code quality through unit testing, code review, and CI/CD practices.
- Good understanding of data structures and algorithms.
- Should know diagnosing, debugging, and fixing ANRs and app crashes to ensure a stable and performant user experience.
- Passion for learning and staying updated with new technologies.

Additional Information

- Exposure to Jetpack Compose and Kotlin Flow.

- Exposure to GoLang in Mobile Application Development

- Awareness of mobile security best practices.

- Participation in developer communities or contributions to open-source projects.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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