Assoc Mgr, Safety Opns Team

Job Overview Manage Safety staff responsible delivering services in Safety Operations under the guidance of senior management May contribute to Global initiatives Work in close collaboration with Senior Management and other relevant stakeholders supporting the achievement of local and global deliverables and metrics Essential Functions Implement and support operational decisions as determined and instructed by senior management May contribute and assist in global initiatives e g Change Management Subject Matter Expert SME Committees SOP Review Committees Retention Engagement training processes etc Assist in the implementation for measuring and improving employee engagement local and or global actions Maintain open and regular communication with direct reports to ensure a supportive working environment Supervise Safety Operations staff in accordance with organizations policies and applicable regulations Responsibilities include planning assigning and directing work performance appraisal and professional development guidance rewarding and disciplining employees addressing employee relations issues resolving problems and absence management Approve actions on human resources matters Support the management on project resource assignments staff hiring and staff terminations in collaborations with operations specialist managers - Assists with staff training professional and career development Work closely with operations managers to address problem areas work scheduling for current and projected projects and projected peak workloads Monitor assess and report utilization of staff Identify and implement solutions to address poor utilization Ensure direct reports are cross trained on Safety service offering as applicable monitor and develop training plans identify training and development needs of staff in collaboration with Training team and Safety Management Lead and encourage direct reports in continuous improvement of department work processes procedures and infrastructure Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting Work closely with operations specialist managers Monitor and ensure that project processes and department deliverables meet expected quality financial and productivity targets Assist with meeting department utilization and realization targets Ensure timely movement of project work through the process steps in accordance with governing SOPs ICH FDA regulations and guidelines work instructions and client expectations Ensure that staff have been trained on and are following required Standard Operating Procedures SOPs Good Clinical Practices GCPs FDA and ICH guidelines and regulations Work Instructions and project instructions Work with Safety Management constructively in a matrix framework to achieve project and customer deliverables Perform other duties as assigned Support or Lead change management initiatives Effectively able to manage People issues Responsible for ensuring 100 compliance towards people practice and processes Qualifications Bachelor s Degree Scientific or healthcare discipline or allied life sciences Req Bachelor s degree in life sciences or related field and up to 6 years of relevant experience inclusive of up to 4 years of PV experience and up to 2 years of people management experience Req or equivalent combination of education training and experience Pref Sound knowledge of Safety service lines Advanced willingness to increase knowledge across Safety service lines and develop new skills Advanced Staff management skills effective leadership motivational and influencing skills Advanced Ability to work on multiple projects and manage competing priorities Advanced Ability to mentor and coach Advanced Strong presentation report writing skills and customer focus skills Advanced Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities Advanced Sound judgment decision-making and problem solving skills Advanced Ability to establish and maintain effective working relationships with coworkers managers and clients Advanced Extensive use of telephone and face-to-face communication requiring accurate perception of speech Advanced Regular sitting for extended periods of time Advanced May require occasional travel Advanced Ensure quality of deliverables according to the agreed terms Advanced Demonstration of IQVIA core values while doing daily tasks Advanced Skill to plan work load based on available capacity and ability to change prioritization based on workload fluctuations Advanced Skill to negotiate and work on finding a central ground that is satisfactory to all concerned stake holders - Extensive use of keyboard requiring repetitive motion of fingers Advanced Flexibility to operate in shifts Advanced IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide Learn more at