Data Center Engineer

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Data Center Engineer What this job involves - Position Overview and Objectives Ability to follow Standard Operating Procedures and execute accordingly Collect customer requests and data Attend to customer phone calls Respond to user emails and support tickets Conduct basic troubleshooting Create tickets for Level 2 support Provide product information Solve common problems such as verification of hardware and software installation issues and setup Perform hardware installations rack stack and cable installations routing terminating structured cabling including troubleshooting and testing Perform hardware decommission and cable removal Perform remote hands support e g power cycles physical environment and cabling inspections swap out failed components hardware upgrades testing of copper and fibre cables handling storage media and enter troubleshooting commands Prepare and coordinate incoming outgoing shipments Compare packing lists with purchase details to ensure accurate make model and quantities are received and receipted Support Service Management and related processes e g Service Request Incident Change by creating updating and closing associated tickets Oversee and support Physical access processes to maintain secure Data Centre facilities Support Power Maintenance Events PME - play an active role in managing the execution of the PME Oversee track maintain order adequate sparing cabinets and consumable levels Perform physical audits and ensure the Service Management database is updated and accurate Handle tape backup media and prepare for offsite storage if applicable Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities Train and provide oversight to improve service levels Train mentor and suggest improvements modifications to training programs Perform additional job duties as required Sound like you To apply you need to be Entry-level IT service delivery experience Experience with Microsoft server products Basic knowledge of PC and Server Hardware as well as networking Basic understanding of Data Centre Power schemes Strong verbal and written communication skills What you can expect from us You ll join an entrepreneurial inclusive culture One where we succeed together - across the desk and around the globe Where like-minded people work naturally together to achieve great things Keep your ambitions in sight and imagine where JLL can take you Apply today Location On-site -Bengaluru KA Scheduled Weekly Hours 45 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL