IVF Clinic Manager

3 days ago

Bengaluru, India Neo Fertility Clinic Full time

Neo Fertility Clinic is an IVF Fertility center based in Marathahalli - Bangalore. It is let by Dr Payal Mahapatra (OBGYN & IVF Specialist). We are currently looking for an IVF Counsellor. Key Responsibilities: Patient Counselling & Education • Guide patients through all stages of the IVF and fertility treatment journey — from consultation to conception. • Explain procedures, protocols, medications, and timelines in simple, reassuring language. • Provide emotional support and address patient queries with compassion and confidentiality. • Educate couples about lifestyle, emotional health, and treatment preparedness. Coordination & Patient Experience • Act as a bridge between patients, doctors, embryologists, and nursing staff to ensure seamless communication. • Schedule consultations, investigations, and treatment cycles in coordination with the medical team. • Maintain follow-ups for patients before, during, and after treatment to improve compliance and trust. • Ensure smooth documentation and patient record maintenance. Sales & Conversion Support • Counsel new enquiries and walk-ins to help them make informed decisions about treatment options. • Maintain conversion metrics and assist in achieving monthly patient acquisition targets. • Support digital and on-ground marketing efforts by participating in patient education sessions or webinars. Compliance & Reporting • Maintain confidentiality and adhere to all ART and ICMR regulations. • Prepare daily and monthly reports for patient consultations and conversions. • Ensure ethical communication and counselling at every stage. Qualifications & Skills: • Bachelor’s Degree • Certification or experience in Fertility/IVF Counselling preferred. • Strong interpersonal and communication skills (English, Kannada/Hindi an advantage). • Empathetic listener with excellent follow-up discipline. • Organized, patient-centric, and comfortable working in a multi-doctor environment. What We Offer: • Competitive salary. • Opportunity to work with leading fertility experts and embryologists. • Professional training in IVF processes and patient handling. • Supportive, ethical, and growth-oriented work environment.

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