Digital Adoption Program Manager

1 week ago

Bengaluru, India Whatfix Full time

Job Description

What youll get to do

We are looking for a Digital Adoption Program Manager to join our fast-growing Digital Adoption team and lead the product delivery efforts.

DAPM Services:

Based on the Customer s requirement and applicability, Whatfix shall provide the Customer with the help of an assigned resource, hereinafter referred to as Digital Adoption Program Manager or DAPM, responsible for providing the following services and support ( DAPM Services ):

- Customer representatives and DAPM shall work together to define and coordinate a productive engagement model for the Customer. DAPM shall provide Whatfix expertise to perform one or all of the activities below.
- . Define the Whatfix implementation scope and timelines and plan activities across multiple applications.
- . Drive the project and program governance meetings with a clear agenda.
- Identify potential risks, technical challenges, and dependencies. Coordinate with the customer team to drive them to resolution.
- . Document all the project-related details (Scope, Stakeholders, Project Plan, Meeting notes) and enable the champions from the customer side.
- Define the process for handling new requirements, enhancements, and bug fixes by the Whatfix Digital Adoption Assistant (DAA).
- . Contribute to the long-term roadmap of Whatfix implementation by identifying the key objectives at the organization level at a specific application level. Involve the right stakeholders from Whatfix and the customer team to set the success metrics and milestones to achieve and review them periodically with the customer.
- . Proactively understand the feedback from the customer program team and take measures to improve engagement.
- . Identify and engage with the champions of each application, and assist them in forming the CoE group for Digital Adoption.

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