Systrack Admin

Job Description Job Role: Systrack Admin Job Location: Chennai/Hyderabad Exp Range: 8Years to 10Years Desired Competencies (Technical/Behavioral Competency): - To automate repetitive tasks/activities in End User Computing space - Targeted Automated Remediation (Self-Healing) of PC Issues - Proactive PC Health Monitoring & Troubleshooting - Reduction of PC downtime - Reporting on project status, performance, trend analysis - Implementation plan and Solution deployment - Handover to BAU operations team - Creation and configuration of Systrack Tenant (cloud), preparation of Systrack packages, integration with ServiceNOW, designing use cases, creating dashboards, deployment of packages, troubleshooting. - Integrating SysTrack with Azure AD, Intune and ServiceNow - Use SysTrack dashboard to provide the analytical results. - Proactively monitor the alarms and alerts from SysTrack - Manage the end user services by monitoring the SysTrack - Monitor the SysTrack portal on daily basis to identify any small to major issues and check the impacts. - Designing and Implementing SysTrack Good to have skills: - Strong skills on End User Computing related technologies Active Directory, SCCM, Intune, ServiceNow, OS etc - Systrack Lakeside Admin knowledge and preferably certification - Presentation skill, exceptional Verbal, and Written Communication Skills Interpersonal Skills