Urgent: Cx Head

We are looking for a visionary and customer-obsessed Head of Customer Experience CX Head to lead and elevate the customer journey across all touchpoints This leadership role is responsible for designing implementing and optimizing customer experience strategies that drive satisfaction loyalty and business growth The ideal candidate will have deep experience in customer-centric roles excellent leadership skills and a proven track record of delivering measurable improvements in customer experience metrics Key Responsibilities Own and define the customer experience vision and strategy across all channels and departments Map and analyze the end-to-end customer journey identifying pain points and opportunities for improvement Lead cross-functional initiatives to enhance customer satisfaction retention and Net Promoter Score NPS Collaborate closely with Sales Marketing Product Support and Operations to ensure a seamless and consistent experience Implement systems and processes to collect analyze and act on customer feedback and data Champion a customer-first culture throughout the organization Identify and apply best practices in CX including the use of technology automation and personalization Lead and develop the Customer Experience team including CX managers analysts and customer care leaders Establish KPIs and dashboards to monitor and report on customer experience performance Handle high-impact customer escalations with empathy and efficiency ensuring issue resolution and root cause analysis Job Type Full-time Pay 420 000 00 - 540 000 00 per year Benefits Cell phone reimbursement Provident Fund Work Location In person