Analyst - Account Servicing

Put yourself at the heart of the Barclays A career in banking operations puts you at the very centre of our business strategy By putting customers at the heart of everything we do we re putting our whole business behind our Customer facing teams As the face of our brand especially in an increasingly digital world you ll play a vital role in our customers financial lives Here your voice is heard and you ll have the support and opportunities to thrive See your commute Step into a role of Analyst - Account Servicing at Barclays where you ll take responsibility for client service and operational execution task You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience To thrive in this role you will need some previous experience in Understanding of customer care procedures and controls to mitigate operations Customer inquiries and issues related to products and service Basic knowledge in KYC and account opening Should have strong business communication skill both written and verbal You may be assessed on key critical skills relevant for success in role such as KYC account opening customer inquiries dealing of stake holders rigour procedures tools practices strategic thinking and digital and technology as well as job-specific technical skills This role is based in Chennai Purpose of the role To support Wholesale Onboarding with day-to-day processing reviewing reporting and issue resolution Accountabilities Support with day-to-day Wholesale Onboarding initiatives including KYC processing reviewing which can include Quality Checking reporting trading and issue resolution Collaboration and engagement with clients front office to gather Customer Due Diligence information evidence in order to onboard or refresh a clients KYC in line with documented policy Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders Identification of industry trends and developments to implement best practice in Wholesale Onboarding Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness Analyst Expectations To meet the needs of stakeholders customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade Execute work requirements as identified in processes and procedures collaborating with and impacting on the work of team members Identify escalation of policy breaches as required Take responsibility for customer service and operational execution tasks Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules regulation and codes of conduct Gain and maintain an understanding of own role how the team integrates to achieve overall objectives alongside knowledge of the work of other teams within the function Work within well-defined procedures that may involve a variety of work routines Demonstrate an understanding of the procedures Evaluate and select the appropriate alternatives from defined options Make judgements based on the analysis of factual information Build relationships with stakeholders and customers to identify and address their needs in support of a smooth operating process handling sensitive issues as required All colleagues will be expected to demonstrate the Barclays Values of Respect Integrity Service Excellence and Stewardship - our moral compass helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset - to Empower Challenge and Drive - the operating manual for how we behave Share job Reasonable adjustment Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments accommodations are put in place to allow for a fair and inclusive recruitment process For more information and how to request one please review Our purpose We re a global vital and highly respected financial organisation with an inspiring Purpose Operating in 39 countries and employing around 100 000 people across the world we help communities individuals and businesses thrive And we ve created financial solutions and technology that the world now takes for granted A career with us can offer incredible variety depth and breadth of experience and the chance to learn from some of the best minds in technology and finance To find out more about Barclays strategy please click Equal opportunities We are an equal opportunity employer and opposed to discrimination on any grounds It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race colour creed religion national origin alienage or citizenship status age sex sexual orientation gender identity or expression marital or domestic civil partnership status disability veteran status genetic information or any other basis protected by law Right to work statement Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for If you currently hold a work visa sponsored by Barclays or you would require sponsorship from Barclays you must declare this as part of your application Sponsored visas are role and entity specific and any changes must be reviewed It is important that you ensure you are working on the correct visa at all times Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time This is Barclays Chennai Barclays Chennai is one of our key strategic locations It s home to over 5 000 talented and passionate Barclays colleagues across Finance HR operational and technology functions ensuring the bank s technology and infrastructure runs smoothly A workplace of the future Our Chennai office is well-equipped with innovative technology It s designed to be a vibrant and unique working environment for all Your wellbeing We ve an onsite medical clinic staffed by healthcare professionals Our campus also features wellness rooms for relaxation and meditation Your commute Based at the DLF Cybercity Chennai estate you can get a shuttle bus for easy commuting We also provide child care services More than just a workplace Our office is close to a variety of great places to eat socialise shop and be entertained Everything you need within easy reach Your browser does not support the video tag This is Barclays Chennai Barclays Chennai is one of our key strategic locations It s home to over 5 000 talented and passionate Barclays colleagues across Finance HR operational and technology functions ensuring the bank s technology and infrastructure runs smoothly A workplace of the future Our Chennai office is well-equipped with innovative technology It s designed to be a vibrant and unique working environment for all Your wellbeing We ve an onsite medical clinic staffed by healthcare professionals Our campus also features wellness rooms for relaxation and meditation Your commute Based at the DLF Cybercity Chennai estate you can get a shuttle bus for easy commuting We also provide child care services More than just a workplace Our office is close to a variety of great places to eat socialise shop and be entertained Everything you need within easy reach Your browser does not support the video tag Be you Be valued Belong We celebrate the unique perspectives and experiences each individual brings believing our differences make us stronger and drive success You can learn more about our commitment to our colleague on our Inclusion and Opportunities page Application Process Your application We ll ask for information about you your CV and cover letter 1 Your assessment Covering your behaviours and ability at work 2 Your interview Exploring your past experiences and skills 3 Next step We ll request additional information so that you can complete our screening process 4 Working flexibly We re committed to providing a supportive and inclusive culture and environment for you to work in This environment recognises and supports your personal needs alongside the professional needs of our business If you d like to explore flexible working arrangements please discuss this with the hiring manager Your request will be reviewed in-line with the requirements of the role business needs of the team Hybrid working We have a structured approach to hybrid working where colleagues work at an onsite location on fixed anchor days as set by the business area Please discuss the working pattern requirements for the role you are applying for with the hiring manager Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business Barclays is built on an international scale Our geographic reach our wide variety of functions businesses roles and locations reflect the rich diversity of our worldwide customer base All of which means we offer incredible variety depth and breadth of experience And the chance to learn from a globally diverse mix of colleagues including some of the very best minds in banking finance technology and business Throughout we ll encourage you to embrace mobility exploring every part of our operations as you build your career Related content 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