Senior Staff Software Engineer
3 weeks ago
Company DescriptionIt all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 xc2 xae Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Team Customer and Industry Workflows CIWF Engineering Team in ServiceNow is responsible for developing Sales Order Management SOM Customer Service Management CSM Field Service Management FSM and Industry Vertical Products Financial services Healthcare Telco etc using ServiceNow platform and cutting-edge technologies like Machine Learning Agent Intelligence chatbot service catalog workflow real-time tracking of services To sustain our explosive growth we are looking for self-starters extremely passionate people who thrive on responsibility and live for the next big challenge We re looking for professionals who aren t content with the status quo-people who are more interested in how things could become Accelerate your career and succeed in an environment where you can make an impact daily We invite you to join in to stand out Role We are seeking an exceptional passionate and self-driven senior software architect in the rapidly growing Customer Service Management Engineering team to build highly innovative products If you have a strong passion for programming design architecture writing algorithms interest in technology trends trying out new technology and if you are a self-starter go-getter if you love to develop products with patentable ideas and have a DNA of being hands-on technical research-oriented developer then you are looking at the right opportunity This role will be responsible for the design and architecture of the foundational Sales Order Management SOM capabilities You ll be responsible for building SOM data model reusable and composable building blocks of customer lifecycle and lead to cash workflows You will work closely with platform and application engineering architects to drive the reference architectures What you get to do in this role As a Senior Staff Software Engineer you will be an individual contributor in the ServiceNow Customer and Industry Workflows CIWF engineering team and you will be Working closely with Engineering Managers and other Architects in the team to develop best in class technical designs in building enterprise grade software Designing and developing high quality applications leveraging the industry leading ServiceNow platform Lead the technical design and architecture of the SOM products ensuring scalability performance and reliability Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding Design and implement software that is simple intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs Play a key role in the design and implementation of new products and features while also enhancing the existing product suite Translate requirements and mock-ups into fully functional features by working closely with business and product owners and creative designers Collaborate with product managers and user experience designers to deliver delightful experiences Responsible for mentoring and grooming lead engineers to be the next line of architects QualificationsTo be successful in this role you have Over 15 years of experience designing and building scalable reusable products components Passion for software development debugging and problem-solving We are seeking for senior architects and technical leaders who can influence and impact the product vision and roadmap with a strong conviction to build great products Strong problem-solving debugging skills and an aptitude for learning new technologies Ability to create high performance scalable systems Solid understanding of data modeling and databases Deep understanding of data structures algorithms object-oriented design design patterns and performance scale considerations Strong written and verbal communication Must be comfortable with juggling multiple priorities with the ability to manage time effectively Lead and mentor less experienced engineers It would be even better if you have Proven experience as an enterprise software architect creating CRM products implementation customization and integrations Strong knowledge of relational data modeling enterprise software applications design and development Strong knowledge of core CRM modules like CPQ Lead Management Order management FD21Not sure if you meet every qualification We still encourage you to apply We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work Equal Opportunity EmployerServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements AccommodationsWe strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune xc2 xa92024 Fortune Media IP Limited All rights reserved Used under license ServiceNow
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