Only 24h Left: Information Technology Operations Manager
4 weeks ago
Job Description Job Description IT Operations Manager (IT Services) Job Title: IT Operations Manager Department: Information Technology Location: New Delhi, India Experience Required: 6+ Years Employment Type: Full-Time Position Summary: We are seeking an experienced IT Operations Manager to oversee and manage the day-to-day IT operations for our IT Services environment. The role involves ensuring seamless service delivery, maintaining IT infrastructure uptime, leading support teams, and implementing ITIL-based processes. The ideal candidate will have a strong technical background, excellent leadership skills, and experience managing IT service operations in a multi-client environment. Key Responsibilities: 1. IT Infrastructure & Operations Management - Manage and monitor servers, virtualization platforms, network, and storage systems across multiple client environments. - Ensure high availability, performance, and security of IT systems and applications. - Plan and implement upgrades, patch management, and preventive maintenance. - Maintain system documentation, SOPs, and operational runbooks. 2. Service Delivery & ITIL Process Management - Oversee IT operations following ITIL standards Incident, Change, Problem, and Request Management. - Monitor ticket queues and ensure SLAs are met across all support levels. - Drive continuous improvement in service quality, efficiency, and customer satisfaction. - Coordinate with Service Desk, NOC, and Onsite Support teams to resolve escalated issues. 3. Team Leadership & People Management - Lead and mentor IT support teams including L1/L2 engineers and NOC staff. - Define performance KPIs, conduct regular reviews, and foster a culture of accountability. - Identify training needs and facilitate technical upskilling of team members. 4. Security & Compliance - Enforce IT security policies, user access controls, and data protection protocols. - Coordinate with InfoSec teams to ensure adherence to client security standards and audits. - Manage DR drills and ensure business continuity planning. 5. Vendor & Asset Management - Manage IT vendors, AMC renewals, and third-party service providers. - Oversee procurement, asset tracking, and inventory control using ITAM tools. - Evaluate vendor performance and optimize service contracts. 6. Reporting & Governance - Prepare regular operations reports and dashboards for management. - Track SLA performance, downtime analysis, and service improvement initiatives. - Support IT budget preparation and cost optimization strategies. Required Skills & Competencies: - Strong technical knowledge of Windows Server, VMware/Hyper-V, Active Directory, networking (LAN/WAN), cloud (Azure/AWS), and backup solutions. - Proficiency in ITSM tools (ServiceNow, ManageEngine, BMC Remedy, etc.). - Experience managing multi-client IT operations within an MSP or IT services setup. - Excellent leadership, communication, and problem-solving skills. - Strong analytical mindset with a focus on continuous service improvement. Educational Qualification: - Bachelor's degree in computer science, Information Technology, or related field. - Master's degree preferred. Certifications (Preferred): - ITIL v4 Foundation - Microsoft Certified: Azure Administrator / Solutions Architect - VMware Certified Professional (VCP) - CCNA / CCNP Work Environment: - Based in New Delhi office with client coordination responsibilities. - May involve rotational shifts or weekend availability for maintenance windows.
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Only 24h Left! Information Security Manager
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