▷ (Apply in 3 Minutes) Quality Assurance-IT Service desk
6 days ago
Job Description
Position Summary
We are seeking a meticulous and detail-oriented Quality Assurance Specialist to join our team. This role is crucial in ensuring the accuracy, completeness, and overall quality of our service ticket management within ConnectWise PSA. The ideal candidate will possess a strong understanding of IT service delivery processes and a keen eye for identifying discrepancies and areas for improvement. This position involves a systematic review of completed service tickets to ensure adherence to our documentation, billing, and technical standards.
Key Responsibilities
- Issue Identification and Categorization of service Desk tickets:
- Thoroughly review ticket notes to identify and flag primary problem as per check list
- Confirm that all relevant configurations (e.g., Service Config for new users/licenses, Workstations Config, Email Config, Application Config, Remote Access etc)
- Verify that all communication with customers and vendors is thoroughly documented.
- Assess internal notes for accuracy, descriptiveness, and detail regarding issues resolved and their root causes.
Qualifications And Skills
- Proven experience in a quality assurance or technical support role
- Strong familiarity with ConnectWise PSA or similar Professional Services Automation, CRM or Ticketing tools.
- Exceptional attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to understand and interpret technical information and service ticket notes.
- Proficient in identifying discrepancies and ensuring adherence to established processes.
- Strong problem-solving skills and the ability to work independently.
- Understanding of IT infrastructure, including workstations, email systems, software applications, and remote access technologies is a plus.
- Experience with IT billing processes and agreement management is desirable.
About Flexis
Flexis is a global provider of outsourced Service Desk, NOC and SOC Solutions to clients in US and Canada. Our State-of-the-Art Network Operations Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices.
Flexis also provides a turn-key, 24x7 SOC as a Service including the technology and security expertise necessary to secure your IT environment. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.
For More Information About Our Company Please Visit Www.flexisit.com
Job Type: Full-time
Skills: adherence,management,ticketing tools,connectwise,servicedesk,helpdesk,client communication,crm,quality assurance
-
Apply in 3 Minutes: Service Desk Analyst
6 days ago
India Ensemble Health Partners Full timeJob Description Job Title: Analyst II, Service Desk Experience: 3-5 Years Job Location: Remote, India Company Overview Ensemble Health Partners India, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines advanced AI-driven...
-
▷ [Apply in 3 Minutes] Polymer Engineering
14 hours ago
Delhi, India Rhino Lux Private Limited Full timeJob Description Company: Vrion Global Private Limited About us: Established in 1993, Vrion Global Private Limited is engaged as a manufacturer, wholesale trader, and importer of HIPS Granules, Polypropylene Granules, etc. We procure these products from the most trusted and renowned vendors, following a rigorous market analysis. Furthermore, we offer these...
-
Apply in 3 Minutes: Service Desk Analyst
6 days ago
Pune, India OA Compserve Pvt. Ltd Full timeJob Description Salary : 15 - 20 LPA Client : Birla soft Excellent Communication skills are required - Major support will be Voice based Skill : Service Desk Analyst No of positions : 15 Years of experience : 5-7 yrs minimum Location : Mumbai/Pune Job Summary We are seeking a skilled and customer-focused IT Service Desk Analyst to join our...
-
Bengaluru, India TOPPAN Edge Inc. Full timeJob Description Why Choose Bottomline Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for...
-
Delhi, India Liberty Data Analytics Full timeJob Summary Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is expanding Quality Assurance function by establishing Quality Assurance (QA) team in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by...
-
▷ Apply in 3 Minutes! Quality Assurance Officer
3 weeks ago
Nawabganj, India Britannia Industries Limited Full timeJob Description Job Title: Quality Officer Work Location: Barabanki, Lucknow Function: Quality Assurance Educational Qualification - Graduate in Food Technology / M.Sc. Chemistry Desired Competencies - Knowledge of quality management tools, concepts, and methodologies - Basic understanding of statistical data software - Strong negotiation skills and...
-
▷ Apply in 3 Minutes! Solution Architect
14 hours ago
Bengaluru, India Unisys Full timeJob Description What Success Looks Like In This Role What success looks like in this role: The DWS Solution Manager for Service Desk will help drive the evolution of our existing Service Desk offerings, taking advantage of emerging technologies such as Generative AI, machine learning, automation, analytics, augmented reality, remote sensing and resolution...
-
Quality Assurance Analyst
2 weeks ago
Delhi, India DevsTree IT Services Pvt. Ltd. Full timeJob Title: Quality Assurance (QA) SpecialistJob Summary:We are looking for a Quality Assurance (QA) Specialist with 2-3 years of experience in the IT service industry. In this role, you will be responsible for ensuring the quality of IT services by developing and executing test plans, identifying defects, and collaborating with teams to deliver reliable and...
-
Noida, India Suraasa Full timeJob Description About the Role We are seeking a detail-oriented Quality Assurance Analyst (Sales) to ensure that our counsellors customer interactions meet the highest standards of quality, compliance, and effectiveness. You will evaluate sales calls, monitor daily performance metrics, and provide actionable insights that drive both team performance and...
-
Quality Assurance Lead
2 weeks ago
Chennai, India Xome Full timeJob Description Experience : 10+ Years Skills : Expert in Functional, Automation and Performance Functional - :Adapt to Agile Sprint Mod - eAutomate current products - .Suggest solutions to identified product problem - sInvestigate product quality via automation in order to make improvements to achieve better customer satisfactio - nPlan, create and...
