Platform Solutions

Job Category Associate PLATFORM SOLUTIONS In Platform Solutions PS we power clients with innovative and customer-centered financial products We bring the best qualities of a technology player and combine that with the best attributes of a large bank PS is comprised of four main businesses underpinned by engineering operations and risk management Transaction Banking a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator a platform for clients to launch list and manage exchange-traded funds Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience YOUR IMPACT We are seeking to recruit an individual into the servicing function The group provides support for the full Transaction Banking product offerings including Deposits Escrow Virtual Integrated Accounts and Global Payments capabilities The candidate will have prior experience managing Servicing teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering service excellence coupled with risk management within a new evolving team The ideal candidate will be integral to delivering for our clients every day while also partnering with Product Digital Sales and Engineering to build out the next generation capabilities in Transaction Banking Key client-facing responsibilities will include managing strategic client relationships exceptions resolution handling of escalated client inquiries and most importantly - ensuring an exceptional client experience while growing a highly motivated team OUR IMPACT Transaction Banking Operations is focused on scaling the recently launched Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we are offering clients whilst adapting to the rapidly changing payment landscape Our organisation is the first line of defence for control and governance to protect both clients and the firm s financial assets and to provide a differentiated best- in-class client service Transaction Banking Operations is a growing sub-division with regional presence in Tokyo Singapore Bengaluru London New York and Dallas All our offices work closely together as a single global team in support of our Transaction Banking business As this business expands we will look to increase our global footprint from both a team size and location perspective We manage a wide range of complex processes with members developing skills and competencies around service client on-boarding first line client support cash management including payment controls bank account management virtual account management cash concentration payment formatting settlement reconciliation and claims transaction support FX Payment Escrow Money Market and Term Deposits regulatory requirements industry trends and change management JOB SUMMARY AND RESPONSBILITIES Manage the Client Service experience as part of the Global Transaction Banking Operations team delivering client service excellence as we build launch deliver and evolve a suite of new Transaction Banking products for our Corporate Clients Be service control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering Support our new Service functions globally and help establish develop monitor and manage the service architecture that allows us to deliver this growing suite of Transaction Banking Services Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients Develop and implement best practice to enable efficient movement of International Payments and the flows payment schemes and the processes surrounding them Work with internal teams strategic partners and clients to manage a range of queries related to payments accounts account management client on-boarding client issue resolution payment repairs firm customer funding flows and FX unwinds SKILLS AND EXPERIENCE WE ARE LOOKING FOR BASIC QUALIFICATIONS Bachelor s degree with 4-8 years of professional and relevant experience Experience in the servicing function in Transaction Banking Payment Processing or FX Middle Office Strong Interpersonal skills and collaboration skills Proficient with key principles of client support and risk management Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management Experience in delivering client service excellence Analytical skills problem solving ability and a control mentality paired with meticulous attention to detail Excellent communication skills written and verbal PREFERRED QUALIFICATION Ability to effectively work with Global Stakeholders Candidate must be proactive enthusiastic and team oriented Ability to remain composed while managing competing priorities Ability to prioritize and make decisions in a fast-paced environment Accuracy and attention to detail Strong written and verbal communication skills Adapt to new changes and new challenges Strong analytical skills ABOUT GOLDMAN SACHS At Goldman Sachs we commit our people capital and ideas to help our clients shareholders and the communities we serve to grow Founded in 1869 we are a leading global investment banking securities and investment management firm Headquartered in New York we maintain offices around the world We believe who you are makes you better at what you do We re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally from our training and development opportunities and firmwide networks to benefits wellness and personal finance offerings and mindfulness programs Learn more about our culture benefits and people at GS com careers We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process Learn more The Goldman Sachs Group Inc 2025 All rights reserved Goldman Sachs is an equal employment affirmative action employer