OTC Collection Analyst

7 days ago


Pune India ACCA Careers Full time

Job Description Designation: OTC collection Analyst Qualification: ACCA/ BCom/ MCom/ MBA Location: Pune Job Responsibilities As a member of the Credit & Collections team for North America region, oversee all aspects of collections operations, including managing receivables, resolving disputes, mitigating credit risk, optimizing cash flow, and ensuring stakeholder satisfaction. - Manage a portfolio of customers in receivables, collections, and order review/release. - Proactively initiate collection calls, conduct deep-dive investigations into related account issues, and negotiate timely resolutions for credit disputes. - Liaise with plants/warehouses, sales, finance, customer support, project managers, and other stakeholders to settle unpaid invoices. - Negotiate dispute resolutions, document root causes, and escalate systemic issues. - Identify delinquency patterns, lead corrective action plans, and drive improvements in past-due metrics. - Participate in cross-functional process-improvement projects. - Fully document new and existing processes; update standard operating procedures (SOPs) promptly. - Communicate credit department policies, procedures, and best practices across the organization. - Build and maintain strong relationships with internal/external customers and suppliers. - Maintain accurate credit & collections files and electronic notes for every customer account. - Keep customer billing information up to date in the accounts-receivable ledger and ERP system. - Ensure full compliance with internal audit requirements, company policies, and relevant regulations. Required Qualifications - Degree in finance, Accounting, Business Administration, or related field. - Minimum 2-3 years of hands-on experience in accounts receivable, collections, and dispute management. - Strong written and verbal communication skills in English. - Proficiency with Microsoft Excel (pivot tables, VLOOKUP) and ERP systems (SAP, Oracle, or similar). - Analytical mindset with excellent attention to detail and problem-solving skills. - Ability to work the 06:00 PM03:00 AM IST shift. - Customer-focused, collaborative team player.



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