Solutions and Product Architect

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Capgemini Business Services is a client facing practice which helps clients to transform their Customer Experience Functions to meet the changing demands of the business. This includes transforming the customer service operations, addressing the people implications of strategic change initiatives, build organisational capability and talent and transform their Customer Operations to meet the changing demands of the business.

Our practice has responsibility for three customer facing areas: Contact Centre, Marketing Operations and Sales Operations. As one of the biggest consulting, technology, and outsourcing companies globally, our Intelligent Customer Operations practice is critical to our growth agenda and is always delivered integrated with Cloud Technology, Automation and Data Analytics.

Your Profile

- Subject matter expertise and demonstrated skills.
- Customer Experience and Contact centre business outsourcing solutioning for third party for Global client (Not IT or Technology or Telco).
- Cross sectoral experience including Manufacturing, CPRD, Utilities, Financial services, and Healthcare.
- Designing and delivering a digital Customer Experience operating model including the role of a Shared Services/Outsourcing partner
- Experience in completing Customer experience/ Contact Centre Transformation projects for Global BPO clients. Experience of commercial modelling and Sizing including Contact Centre Labor Solutioning
- Good understanding of and experience with the latest Technology trends in the market

What you'll love about working here

You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
You will have the on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can.
Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal, yoga challenges, or marathons.
At Capgemini, you can work on in tech and engineering with industry leaders or create to overcome societal and environmental challenges.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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