Vice President, Production Services Application Support I

Job Description Job Description Vice President, Production Services Application Support I At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Production Services Application Support I to join our Assest Servicing Engineerig team. This role is located in Chennai. In this role, you'll make an impact in the following ways: - This position is specifically for weekend coverage. Expectation is to provide support for 3 week days and 2 weekends. Previous production support experience. Investment Banking Finance background will be added advantage. - Able to handle day to day support activities for applications and overnight batches. - Responsible to provide technical and function support to internal and external clients. - Requires a strong HandsOn person with strong trouble shooting skills. Excellent problem-solving skills with a strong sense of customer commitment. - The role requires to provide rapid response to customer incidents/requests, participate in root cause analysis efforts and trends, assist in building up knowledge base articles and documentation. - Candidate will work closely with AppDev teams, other production support teams, various stakeholders within the organization. - Client support, Track client issues, troubleshoot/research application issues are the essential functions required. - Highly motivated with the ability to work independently and in a team environment. - Well-organized with the ability to multi-task and prioritize with minimal supervision. - Excellent communication (written and verbal) and interpersonal skills. - Ability to understand and communicate concepts quickly, succinctly, and accurately. - Demonstrated aptitude for mastering new software applications. To be successful in this role, we're seeking the following: - Bachelor's degree in computer science or a related discipline, or equivalent work experience required 10- 12 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus. - Good experience with Linux and other Unix operating systems - Exposure in ServiceNow Portal and change management procedures. Well versed on ITIL process - Exposure on SOA / API based S/W development using Java, Spring Boot and REST. - Exposure on Container based development and deployment in Linux platforms. - Exposure in Kafka messaging system. - Experience with monitoring tools like Splunk - Preferred knowledge on Python. - Preferred knowledge on Database queries - SQL commands. - Good to have knowledge and/or exposure for any DevOps tools and techniques. Preferences are Jenkins, GIT, Ansible, Docker, Selenium, and Prometheus. - Having knowledge and hands-on experience in mainframe skills is an added advantage. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a Few Of Our Recent Awards - America's Most Innovative Companies, Fortune, 2025 - World's Most Admired Companies, Fortune 2025 - Most Just Companies, Just Capital and CNBC, 2025 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.