Network Operations Center Engineer

1 week ago

Bengaluru India BlackLine Full time

Job Description Site Reliability Engineer - NOC Make Your Mark The Observability Engineer NOC, you will build and maintain tools, applications and services supporting the BlackLine SaaS application and internal teams. A successful candidate must possess solid critical thinking skills and have experience supporting large server farms, 24x7 High Availability mission-critical traffic-intensive web infrastructures and be familiar with container technologies. Large SaaS experience is very desirable. You'll Get To - Ensure 99.99%+ availability of the services and infrastructure that spans across multiple global datacentres in private and public clouds. - Troubleshoot BL container platforms and supporting automation in a highly available, high traffic environment. - Monitor and maintain health, performance, and security of all infrastructure components. - Build systems and perform necessary tasks to deliver against committed project timelines. Desire to automate everything - Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment. Maintain documentation and operational knowledge base. - Triaging first level events and incidents. - Adhere to the change management and other established processes and procedures. - Respond to and troubleshoot incidents (Incident Management). Conduct root cause analyses. - Evaluate and analyse systems, performance, issues and metrics in order to provide recommendations for continuous improvements. - Adhere to SLA compliance as defined. - Participate in a scheduled 24/7 on-call rotation for second tier support escalations. What You'll Bring - 3 - 6 years industry experience - 3+ years supporting Unix and/or Linux (Ubuntu, CentOS, Redhat) and/or Windows - 3+ years supporting a SaaS/Hosting type critical revenue-generating environment. - 2+ years working with development and continuous integration related tooling (Jenkins, BitBucket, GitHub) - 2+ years working with tools like New Relic, Jira, Foglight. - 1+ years of experience using container platforms and tooling (Kubernetes, Docker, Rancher, Helm, Anthos, Istio, GKE, AKS, etc...) - Experience in hybrid cloud and/or multi-cloud environments (GCP, Azure, AWS, VMWARE) - Understanding of software development processes and methodologies. - Experience with scripting and/or systems programming languages (Bash, PowerShell, Python, Golang, C#). - Hands-on problem-solving skills, technical leadership and mentoring qualities. - Strong written and oral communication skills. - Ability to participate in On-Call rotation - A minimum of two years of experience in a 24x7 operations organization, deploying and operating complex cloud infrastructure at scale We're Even More Excited If You Have - Significant experience with open source platforms and technologies. - Track record of architecting, developing, implementing robust, distributed online solutions. - Familiarity with Configuration Management tools (Puppet, Chef, Salt, Ansible). - Experience in mixed Windows/Unix/Linux environments.

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