Network Operations Center Engineer
4 weeks ago
Job Description Site Reliability Engineer - NOC Make Your Mark The Observability Engineer NOC, you will build and maintain tools, applications and services supporting the BlackLine SaaS application and internal teams. A successful candidate must possess solid critical thinking skills and have experience supporting large server farms, 24x7 High Availability mission-critical traffic-intensive web infrastructures and be familiar with container technologies. Large SaaS experience is very desirable. You'll Get To - Ensure 99.99%+ availability of the services and infrastructure that spans across multiple global datacentres in private and public clouds. - Troubleshoot BL container platforms and supporting automation in a highly available, high traffic environment. - Monitor and maintain health, performance, and security of all infrastructure components. - Build systems and perform necessary tasks to deliver against committed project timelines. Desire to automate everything - Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment. Maintain documentation and operational knowledge base. - Triaging first level events and incidents. - Adhere to the change management and other established processes and procedures. - Respond to and troubleshoot incidents (Incident Management). Conduct root cause analyses. - Evaluate and analyse systems, performance, issues and metrics in order to provide recommendations for continuous improvements. - Adhere to SLA compliance as defined. - Participate in a scheduled 24/7 on-call rotation for second tier support escalations. What You'll Bring - 3 - 6 years industry experience - 3+ years supporting Unix and/or Linux (Ubuntu, CentOS, Redhat) and/or Windows - 3+ years supporting a SaaS/Hosting type critical revenue-generating environment. - 2+ years working with development and continuous integration related tooling (Jenkins, BitBucket, GitHub) - 2+ years working with tools like New Relic, Jira, Foglight. - 1+ years of experience using container platforms and tooling (Kubernetes, Docker, Rancher, Helm, Anthos, Istio, GKE, AKS, etc...) - Experience in hybrid cloud and/or multi-cloud environments (GCP, Azure, AWS, VMWARE) - Understanding of software development processes and methodologies. - Experience with scripting and/or systems programming languages (Bash, PowerShell, Python, Golang, C#). - Hands-on problem-solving skills, technical leadership and mentoring qualities. - Strong written and oral communication skills. - Ability to participate in On-Call rotation - A minimum of two years of experience in a 24x7 operations organization, deploying and operating complex cloud infrastructure at scale We're Even More Excited If You Have - Significant experience with open source platforms and technologies. - Track record of architecting, developing, implementing robust, distributed online solutions. - Familiarity with Configuration Management tools (Puppet, Chef, Salt, Ansible). - Experience in mixed Windows/Unix/Linux environments.
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Bengaluru, India Sycomp Full timeAbout the company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and...
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Bengaluru, India Sycomp Full timeAbout the company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and...
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Bengaluru, India Sycomp Full timeAbout the company:Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and...
