Store Manager

Job Description We are actively seeking a dynamic and results-oriented Store Manager / Sales Associate for our client, Lenskart. This pivotal role is responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading a high-performing team. The ideal candidate will be a proactive leader with strong communication skills, a knack for people development, and a commitment to maintaining Lenskart's high standards. Key Responsibilities Customer Experience & Relationship Building - Greeting customers warmly upon entry and coaching the team to maintain this standard. - Displaying commitment to providing exceptional Customer Service and ensuring all Lenskart associates prioritize Customer Satisfaction. - Handling customer service issues, queries, and complaints at the store level, ensuring consistency across the team. - Striving to build long-lasting and fruitful relationships with every customer. Sales & Performance Leadership - Driving the sales of the store to meet allotted targets by effectively allocating targets to staff. - Developing a culture of high sales performance expectations through strong Sales Leadership. - Motivating and inspiring the field team to drive for outstanding results. - Assessing field capability and establishing performance priorities at a group level. People Development & Team Management - Assisting in recruiting and selecting high-potential staff. - Providing effective on-the-job training and guidance to team members, leveraging company training modules. - Delivering clear, motivating, and constructive feedback in a timely manner to all retail associates. - Evaluating the training needs of store associates and collaborating with the L&D department to execute developmental plans. - Understanding the reasons for attrition and implementing measures to control it. - Ensuring all store employees, including the Optometrist, are supported and their issues are resolved. - Scheduling team's shift timings to meet store business needs and demands, ensuring adequate staffing levels. Cash & Inventory Management - Monitoring cash reconciliation to prevent any mismatch of store funds. - Ensuring the availability of required merchandise and services. - Conducting regular stocktakes. - Ensuring staff have a basic understanding of the POS System for efficient transaction processing. - Performing necessary quality checks for new products. - Collaborating with other departments to ensure the product reaches the customer, guaranteeing the best customer experience. Store Operations & Compliance - Ensuring that eye check-ups are conducted as per SOP (Standard Operating Procedures) and maintaining high quality standards. - Ensuring that all SOPs for retail are successfully implemented and adhered to by store employees. - Updating colleagues on business performance, new initiatives, and other important issues. - Maintaining the store as per Lenskart standards, including regular cleaning of frames and equipment. - Ensuring the security of all Lenskart equipment and preventing any shortage of stock units or damage in the store. Personal Attributes & Competencies - Minimum Qualification: Graduate. - Ability to act as a link between strategy and execution. - Ability to develop and inspire people to achieve their best. - Ability to build rapport and trusting relationships. - Ability to understand stated and unstated needs of the customer and offer solutions. - Clear communication and active listening skills. - Ability to adapt to a changing environment and openness to learn. - Proactive task ownership, result-orientation, and customer-orientation. - Ability to multitask and organize activities based on priority.