Ice Cream Senior Legal Operations Associate

Job Description Senior Legal Associate - Business Integrity & Data Privacy (Ice Cream) As a Senior Legal Associate within the Ice Cream Legal Powerhouse, you will provide crucial, structured support to the team and the broader business. Your responsibilities will encompass: (i) assisting the Global Business Integrity Team in their business partnering, core compliance, and investigations to uphold business integrity; and (ii) serving as the initial point of contact for our brands and functions navigating Ice Cream's privacy processes. This role demands a strong ethical compass, exceptional communication skills, proficiency in working with data, and a passion for making a positive impact. Responsibilities: Business Integrity - Play a key role in managing the speak-up program, including generating reports, ensuring timely and high-quality case closures, and providing guidance and feedback to investigators. - Conduct quality control checks on investigation reports and outcomes to ensure alignment with Ice Cream policies and standards. - Triage and resolve conflict of interest and gifts & hospitality disclosures, applying a risk-based approach and escalating issues as necessary. - Mitigate third-party red flag risks by collaborating with subject matter experts and various business units. - Support global Business Integrity efforts by ensuring Ice Cream employees complete mandatory learning programs. - Collaborate with other functions and regions to foster a culture of integrity and ethical leadership across Ice Cream. Data Privacy - Supporting the markets:Act as the first point of contact for our brands and functions during the privacy risk assessment process. - Support data protection advisors within the legal teams in various markets to manage Data Subject Access Requests (DSARs) and Privacy Risk Assessments (PRAs). - Assist with operational privacy tasks such as data mapping. - Work collaboratively with local data protection advisors, the Central Data Privacy Legal team, and Business stakeholders on new global projects, including supporting global privacy risk assessments. - Report on trends in privacy requests/issues, generate standard reports, and contribute to the team's goal of becoming more data-driven in its decisions. - Protecting our consumers and employees:Manage updates to the global privacy notice and serve as the primary contact for individuals who contact Ice Cream centrally with privacy queries. - Oversee the process for controlling access to documentation. - Support the central Data Privacy Legal team in ensuring Ice Cream employees receive privacy training. Key Interfaces This role involves significant interaction with employees globally. Key stakeholders include: - Business Integrity and the broader Legal function - Subject matter experts in areas such as information security, occupational health, human resources, quality, competition, and privacy. - Third-party compliance teams - Data privacy team Key Skills & Relevant Experience - Professional qualification in Law. - Experience in ethics and compliance operations. - Privacy experience or proven experience in the compliance or risk sector. - Excellent communication and stakeholder management skills (essential). - Minimum 5 years of hands-on experience in matters related to compliance, investigations, regulatory affairs, case management, or other relevant areas for a global ethics and compliance team. - 5 years of industry experience working within a large, complex business environment requiring data analysis and balanced risk decision-making. - Experience providing risk-based advice on various types of compliance interactions. - Proven ability to achieve outcomes and results by influencing resources not directly under your control. - Strong attention to detail. - Ability to collaborate effectively with colleagues across multiple time zones and countries. - Willingness and drive for process excellence. - Experience using Microsoft tools for data management and visualization, particularly Excel or PowerBI. - Excellent written and verbal communication skills. Preferable - Experience within a consumer goods or retail environment. - Broader proficiency across Microsoft tools like SharePoint and Power Automate to innovate and improve ways of working around documentation and workflow management. Leadership Behaviours - Execution Responsibility - Bias for Action - Growth Mindset - Consumer and Customer Focus