TMB-PTHW(Voice)

4 days ago

Hyderabad, India Tech Stalwart Solution Full time

Job Description

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, Engineering, or related technical field.
- 35+ years of experience in voice technology, IVR, voice bot, or telephony systems.
- Proficient in Python, JavaScript, or relevant scripting languages.
- Hands-on experience with voice platforms such as Amazon Alexa, Google Dialogflow, Twilio, Genesys, Nuance, or Avaya.
- Strong understanding of SIP, VoIP, and related network protocols (if telecom focused).
- Familiarity with speech recognition APIs (Google Speech-to-Text, Amazon Transcribe, etc.).
- Experience with REST APIs, backend integration, and data handling.
- Excellent problem-solving skills and attention to detail.

Preferred Qualifications:

- Experience with NLP/NLU models (e.g., Rasa, Dialogflow, Lex, etc.).
- Knowledge of machine learning concepts related to voice/speech processing.
- Understanding of security and compliance in voice applications.
- ITIL or Agile certification is a plus.

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