Cloud Operations Engineer

Job Description About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. Position Summary The Operations Engineer provides a wide variety of systems administration and Engineering support functions. Operation tasks are conducted primarily in AWS public cloud, with some work in traditional data centers. You will be part of a back-end systems support team for our growing portfolio of cloud-based software applications. You will use infrastructure monitoring tools and respond to alerts to continuously improve the stability of our systems. Emphasis will be placed on operational duties, tasks will include automating and maintaining cloud services, supporting application development teams on the cloud, performing security and performance-related compliance and monitoring tasks, and conducting research and POCs to bring enhancements to the environments. The role will support troubleshooting incidents and change requests as part of the Cloud Network Operations Center. There will also be tasks associated with onboarding and supporting application teams to the enterprise DevOps CI/CD infrastructure tool sets. The role will contribute to documenting runbooks, guidelines, and best practices. Participate in the support rotation schedule with off-hours support. Primary Responsibilities - Deploy and support automated AWS cloud-based tools and environments in support of application teams. - Analyze and response to incidents and problems including the development of automated monitoring and remediation to maintain uptime and expected service levels. This includes cloud infrastructure, applications, middleware, and other 3rd party software. - Analyze and resolve problems associated with the operating systems and middleware, for example Red hat Linux, JBoss, Apache, Tomcat, Windows Server, IIS, etc. - Manage, configure, respond, and resolve AWS Security alerts including vulnerabilities and patch management. - Design, generate and interpret operational reports related to system health status, capacity management and system performance management. - Determine root cause for incidents, correlate recurring incidents to systemic problems, and drive towards resolution. - Contribute to the build-out of cloud infrastructure, for example, working with services such as load balancers, gateways, firewalls, subnets, security groups, and storage options. - Use scripting and automation tools to increase efficiency, performance, and cost reductions, for example CloudFormation, Terraform, Unix Shell, Python, PowerShell, Ansible, etc. - Participate in the development of Systems Engineering departmental architecture, standards, and guidelines. - Work closely with application teams following Agile methods and principles. - Contribute and collaborate to design, document, and publish Engineering standards, principles, guidelines, and best practices. - Seek opportunities to increase efficiency through research and investigation, application team input, automation options, POCs, etc. - Adhere to ethical standards and comply with the laws and regulations applicable to your job function. - A Bachelor's degree in computer science or related field, or an equivalent combination of education and professional experience is required. - 7+ years of progressively responsible experience in IT management in a mid to large size organization - Experience with core AWS services like EC2, S3, SNS, Lambda, CloudWatch and CloudTrail. - Experience in the design, development, and implementation of AWS-based infrastructure solutions using AWS APIs, and Python with boto3. - Strong scripting experience in Python and PowerShell/Bash. - Windows and Linux system administration: OS, middleware, application layer - Server, network, and storage performance benchmarking and optimization. - In-depth understanding of the operational dependencies of applications, networks, systems, security, and policy - Experience with cloud orchestrations tools like AWS CloudFormation and/or Terraform, with an emphasis on creating modular architecture. - Experience with AWS IAM. - Proficient in using Git branching, push/pull requests, and advanced Git workflows. Preferred - Experience with Jenkins, Ansible or similar tools. - Experience with application build technologies. - Demonstrated knowledge of DevOps principles. Hands-on experience required. - Strong networking knowledge, preferably with DNS, subnets, routing, security groups, whitelisting, firewalls, and various networking infrastructure. - CDK, Control Tower, AWS Control Tower Customization Solution - Experience in containerization and orchestration using Docker, Kubernetes, or Fargate/EKS/ECS. - Familiar with analytics and log aggregation tools such as Splunk or Microsoft BI ETS is mission driven and action oriented - We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. - We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth - As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.