Sdo Authorizer

Job Category KMBL Degree Level Bachelor s Degree SERVICE DELIVERY OFFICER SDO KRAs Responsible for servicing any walk-in customers of the bank irrespective of the segment mapping Regular generation of leads for NTB customer and cross sell The SDO will act as a backup to the SO Non-transaction related servicing at the Branch - Audit Reconciliation of Branch Accounts Customer query resolution - Should have a desire to know and understand financial terminology Cross selling of financial products Exploitation of other business opportunities sensed Providing quality of experience that will ensure retention and positive word-of-mouth EXPERIENCE QUALIFICATIONS QUALITIES Atleast 3 years in branch banking operations Post-graduate or graduate with appropriate experience Primary motivation customer service through querry resolution A senior teller or branch operations person TARGET COMPANIES HDFC Bank ICICI Bank IDBI Bank UTI Bank AGE 23-25 years OTHERS Reporting to SM THE ROLE bold Customer service at the Branch customer retention