Technical Process Specialist

1 week ago


Bengaluru, India Ghrs Training Full time

Job Description Ghrs Training is looking for a skilled Technical Process Specialist to join our team. This role is ideal for individuals with a strong background in technical support, service desk operations, and IT service management tools. Key Responsibilities: - Serve as a subject matter expert for technical processes within the support environment. - Provide advanced technical support and troubleshoot complex IT issues. - Play a key role in Service Desk operations, ensuring efficient incident and problem management. - Utilize and optimize ServiceNow for workflow automation, reporting, and process adherence. - Develop and implement best practices for IT technical support processes to enhance efficiency and customer satisfaction. - Analyze process performance, identify bottlenecks, and recommend improvements. - Collaborate with various IT teams to streamline technical workflows and improve service delivery. About You: - Should have a minimum of 2 years of experience in a technical support role. - Should possess strong skills in Technical Support, Service Desk operations, and IT technical support. - Should be proficient in using ServiceNow. - Should have excellent problem-solving and analytical abilities. - Should demonstrate strong communication and interpersonal skills.


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