Support Engineer, SAP

Job Description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Support Engineer, SAP. This role is based in India.

About Rimini Labs India.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, if you are best of the best, you belong to Rimini. We are on a mission to contribute significantly to our Rimini ONE program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

This position is responsible for providing incident, change request and enhancement support to Application Management Services (AMS) customers for HCM. Experienced consultant with extensive hands on experience in core SAP HCM EMEA/SA Payroll, focused on payroll - including taxes, PA, OM and benefits administration. The individual requires ability to configure, lead, mentor and direct clients. Should be capable of managing multiple customer systems, identifying and resolving issues along with coming up with solutions to customer requirements within SAP HCM landscape. In this capacity, the SAP HCM consultant is responsible for delivering high customer satisfaction and provide enhanced support in all the areas of SAP HCM.

Essential Duties And Responsibilities

- At least 5+ years of experience in SAP HCM EMEA/SA Payroll
- Anchor good understanding of overall SAP HCM EMEA/SA payroll process including taxation
- Must be well versed with full gross to net payroll calculation and configuration of payroll schemas and rules for EMEA/SA.
- Should have good experience of working with BSI Tax Factory systems (BSI 10.0 and BSI 11)
- Should have good understanding and experience of HR integrations with Finance in the areas of Gross to net posting, 3rd party payroll/posting, and HR Payee mappings required for tax authority set-up
- Should have good exposure in Tax reporting PU19, Off-cycle process and payroll subsequent activities
- Should know the end-end processing of Payroll, PreDME, DME and Check/Bank transfer process
- Understanding of payroll background jobs and process models
- Experience with payroll reports and custom reports
- Must have experience in handling EMEA Garnishments
- Good understanding on Benefits administration and open enrollments
- Good experience with the year-end activities that involves payroll configurations and HRSP support for payroll
- Experience in various testings like Unit and integrations testings
- Strong documentation skills around defects and tracking defect resolution
- Should be able to evaluate customers business needs, contributing to overall strategic planning of SAP Payroll systems

Education

- Bachelor Degree in Computer Science or related field or equivalent experience.

Experience

- 5 + years relevant SAP experience particularly with all aspects of SAP HCM EMEA/SA Payroll. Taxation, Garnishment, Benefits, Personnel administration and Organizational management
- Fluent (speaking / reading / writing) English language skills are also a must have. Any other language skills will be most welcome.
- 6+ years direct support of application end-users in a Corporate environment
- A track record of successful roles in several SAP implementation or upgrade projects
- Deep working knowledge and understanding of supporting business processes
- Analytical, logical problem resolution skills
- SAP certification(s) preferred
- Knowledge of localizations: architecture, implementation and key functionality
- Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application.
- Knowledge of maintenance/patching mechanics and SAP architecture.
- Demonstrable history solving complex problems across multiple modules, ideally in a support environment.

Skills

- Superb technical trouble-shooting skills ability to debug payroll schema and log and the tenacity for complex problem solving
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
- Strong knowledge of key application functionality, tables and relationships
- Deep knowledge of SAP customization/extension methodologies
- Excellent interpersonal, presentation and communication skills verbal & written
- Fluency in English is required
- Attention to detail and the ability to learn quick
- Extreme focus on Client satisfaction
- Demonstrated ability to work independently and as part of a team

Desired Qualifications

- The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
- The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
- Knowledge of SAP Industry Solutions Public Sector would be an advantage
- Knowledge of any Country Specific Solutions would be an advantage
- A consulting background, while not mandatory, would be useful
- Experience with localizations and global implementations would be an advantage

Why Rimini Street

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

- Company

- We dream big and innovate boldly.

- Colleagues

- We work with extraordinary people who create a culture of mutual respect and collaboration.

- Clients

- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

- Community

- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, weve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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