Service Management Tools Engineering

Job description Some careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Associate Director Service Management Key Responsibilities Leadership and Strategy - Lead the technical aspects of delivering against our strategy for monitoring alerting across the bank s technology estate Deliver and align our monitoring capabilities to our comprehensive Observability roadmap aligned with enterprise reliability risk and regulatory objectives Champion a proactive monitoring culture that prioritises availability performance and service stability across all tiers of the tech stack Align our detection capabilities closely with our Monitoring controls Improve upon our Detection timelines to eventually drive down MTTR on disruptive and non-disruptive incidents Oversee the implementation and continuous improvements of our monitoring alerting and event management platforms and tooling Ensure Real-timeTelemetry and intelligent alerting across critical banking platforms Align monitoring and alerting strategies with operational risk resilience compliance and auit requirements Requirements Qualifications - External To be successful in this role you should meet the following requirements Bachelor s degree in computer science engineering or related field Experience 12 years of experience in engineering service management including at least 5 years leading large scalemonitoring alerting in a regulated financial institution Hands-on experience in enterprise tools AppDyanmics BMC HOM Splunk OpenTelemetry etc Familiarity with cloud-native monitoring Understanding of operational risk management incident response and business continuity in the banking context Strong communication and stakeholder management skills including interaction with CIO Service Management risk compliance and audit teams Deep appreciation of the importance of stability resilience and regulatory compliance in banking operations A passion for engineering excellence ad service reliability You ll achieve more when you join HSBC www hsbc com careers HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by - HSBC Software Development India