Travel Executive

7 days ago

Ahmedabad India ECHT VENTURES Full time

Job Description Job Summary: The Ticketing Manager is responsible for managing the complete ticketing operations of the amusement park, including on-ground counters, online ticketing platforms, group bookings, and customer service. This role ensures smooth guest entry processes, accurate revenue tracking, and a seamless ticketing experience for all visitors. Key Responsibilities: Supervise day-to-day operations of ticket counters, online ticketing systems, and kiosk machines. Manage a team of ticketing staff, including hiring, training, scheduling, and performance monitoring. Ensure smooth entry and exit of guests through efficient crowd and queue management. Coordinate with IT/Tech teams to maintain and troubleshoot ticketing software, and QR scanners. Handle group bookings, school visits, and corporate tie-ups efficiently. Monitor ticket sales, track daily collections, and reconcile revenue reports. Implement and ensure adherence to ticketing policies, refund/cancellation guidelines, and pricing structure. Generate daily, weekly, and monthly ticketing reports for management. Address and resolve customer complaints or issues related to ticketing or entry. Coordinate with marketing for ticket promotions, discounts, combo offers, and seasonal pricing. Ensure compliance with health, safety, and security protocols at all entry points. Requirements: Bachelor's degree in Business, Hospitality, or a related field. 35 years of experience in ticketing, preferably in amusement parks, entertainment venues, or large public attractions. Strong leadership and team management skills. Proficiency in ticketing and software; experience with online ticketing platforms is a plus. Excellent communication, customer service, and problem-solving abilities. Ability to work weekends, holidays, and peak hours as per operational needs. Preferred Skills: Experience with crowd control and visitor flow management. Familiarity with CRM or access control systems. Data-driven mindset with knowledge of ticketing analytics and reporting.

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