Senior Business System Analyst

4 days ago

Bengaluru, Karnataka, India Clarivate Full time
Job Description

About You - experience, education, skills, and accomplishments

- Minimum 5 years of Coupa and/or relevant ERP experience like Oracle EBS or NetSuite
- Experience with procure-to-pay or source-to-pay lifecycle requirements and functions
- Education: Bachelor s degree in Business Administration, Information Systems, Computer Science, Finance, or related field
- Skills and Proficiencies:

1. Strong expertise inCoupa modules(Procure-to-Pay, Supplier Management, etc.)
2. Experience with Oracle EBS (especially in procurement and financial modules)
3. Ability to analyze business processes and recommend system improvements

- Experience with Coupa Analytics, Oracle BI, SQL, or other reporting tools

It Would Be Great If You Also Had

- System integration experience: Middleware solutions like Boomi, or Coupa API integrations
- Experience leading system refreshes, upgrades, and/or implementations
- Previous exposure to change management and user adoption strategies
- Proficiency in SQL, reporting tools, and data analytics
- Coupa Certified Professional or Oracle EBS Certification

What You Will Be Doing in This Role

- Configure, customize, and maintain Coupa and Oracle EBS modules, workflows, roles, dashboards, and reports based on business needs
- Manage user roles, permissions, and security settings to ensure proper access controls
- Analyze, troubleshoot, and resolve technical issues related to Coupa system performance, integrations, and data processing
- Work closely with Coupa Support and internal teams to resolve escalated tickets
- Monitor and participate in system upgrades, patches and releases, assessing potential impacts and implementing necessary adjustments
- Provide technical documentation and knowledge sharing for troubleshooting recurring issues
- Understand functional business process flows within the systems
- Work across platforms to understand the capabilities and boundaries of the systems to deliver business requirements
- Gather business requirements with clear documentation and translate to development requirements to be completed by our development team.
- Develop competency in navigating and understanding various online platform help documentation to solve business requirements leveraging delivered functionality instead of customization
- Perform data validation and verification to support our QA team
- Conduct user training and create documentation to support adoption of system features and best practices
- Develop reports and dashboards in Coupa to provide actionable insights on spend, supplier performance, and financial reconciliation

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