
Assistant Manager
2 weeks ago
Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of Assistant Manager, Work Force Management (WFM)
Responsibilities
. Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to ensure adequate staffing is maintained.
. Participate in periodic meetings with Operations & the Client
. Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights
. Provide insights on existing data to internal/external stakeholders
. Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stakeholders proactively
. All the observations should be reported to WFM to help to change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any.
Qualifications we seek in you
Minimum qualifications
. Any graduate degree or equivalent with a strong academic record
. Excellent Communication Skills
. Should have a good working knowledge of using Excel
. Good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans, etc
Preferred qualifications
. Innovative and able to influence others
. Contact Centre Workforce Management experience
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India Hyatt Full time ₹ 9,00,000 - ₹ 12,00,000 per yearYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit center,...
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India HYATT Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOrganization- Hyatt HyderabadSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a...
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India Destination Hotels Full timeJob DescriptionSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Bar is responsible to assist the Outlet Manager in managing the assigned outlet as a successful...
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India Park Hyatt Hyderabad Full time ₹ 2,50,000 - ₹ 5,00,000 per yearSummary To assist the Housekeeping Manager in managing the day-to-day operation of the housekeeping department, including the training and supervision of attendants and team leaders.Qualification Minimum 2 years work experience as Assistant Manager - or Team Leader - Housekeeping. · Good communication and customer relations skills.
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India Evident Realty Full timeIntroduction We are looking for a highly motivated and dynamic Assistant Manager – Channel Sales to join our real estate company. The role involves managing and expanding the network of channel partners, brokers, agents, and other external stakeholders to maximize property sales and revenue generation. The ideal candidate should have excellent relationship...
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India Bhoyaj group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionBhoyaj Group, led by Mukunda Naidu with 18 years of experience in real estate and wealth creation, has served over 5000 satisfied customers in both Telangana and Andhra Pradesh. Operating from Hyderabad, Bhoyaj Group focuses on delivering exceptional real estate services and investment opportunities.Role DescriptionThis is a full-time,...
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India Genpact Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAssistant Manager - Spotfire Analyst-ANA Documents/JD to be used (New Boilderplate)- 28 Jun/Working Folder/WF - India/India - Analytics - AM - Spotfire Analyst Job Assistant Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 18, 2025, 5:14:01 PM Unposting Date Feb 14, 2026,...
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India RadioGuideInc Full time US$ 60,000 - US$ 1,20,000 per yearCompany DescriptionRadio Guide is a leading wireless and cellular telecommunication consultancy and training provider. We specialize in Human Resource Provisioning, Data Collection & Analysis, Project Management, Technical Audits, Network Planning & Optimization. Our expertise spans various networks, including 2G, EDGE, GPRS, 3G, HSPA, Wimax, LTE, VoLTE, and...
-
Assistant Manager
1 week ago
Hyderabad, Telangana, India Apollo Telehealth Full timeJob DescriptionRESPONSIBILITIES:- Apollo Tele health Services is looking for Assistant Manager - Operations to join our dynamic team and embark on a rewarding career journey- Assist the Operations Manager in managing the day-to-day operations of the organization- Ensure the efficient and effective operation of all processes and systems- Monitor and report on...
-
Assistant Manager
2 weeks ago
Hyderabad, Telangana, India Apollo Telehealth Full timeJob DescriptionApollo Tele health Services is looking for Assistant Manager - Q&T (Medical Services) to join our dynamic team and embark on a rewarding career journey.Responsibilities:- Assist in the management of quality assurance and testing for medical services.- Develop and implement quality improvement initiatives and protocols.- Conduct audits and...