Associate II

1 day ago

Noida, Uttar Pradesh, India GamblingCareers Full time
Job Description

The Associate, Service Operations People and Culture (P&C) is responsible for responding to inquiries from employees, implementing P&C transactions, and data reporting using Workday and other HR systems. This role requires great accuracy, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.

- Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
- Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems.
- Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally.
- Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out more complex issues to the appropriate team member.
- Handle workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
- Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.

What We Are Looking For

- Bachelor&aposs Degree in HR or equivalent experience.
- Prior experience fielding high-volume customer inquiries within a corporate environment.
- Excellent verbal and written communication skills.
- A passion for excellent customer service, adaptable & flexible.
- Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
- Ability to comply with handling sensitive and confidential employee data.
- Works under general direction; must be able to work independently.
- Ability to apply knowledge guide materials in performing research and answering inquiries.

Why Aristocrat

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. Were a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities

Our Values

- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen

Travel Expectations

None

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

  • R&D Engineer II

    4 days ago

    Noida, Uttar Pradesh, India Ansys Full time US$ 80,000 - US$ 1,20,000 per year

    Requisition #: 16742 Ansys is now a part of Synopsys. Synopsys, Inc. (Nasdaq: SNPS) accelerates technology innovation from silicon to systems. Catalyzing the era of pervasive intelligence, we deliver design solutions, from electronic design automation to silicon IP, to system design and multiphysics simulation and analysis. We partner closely with our...

  • Associate Product Manager II

    1 day ago

    Noida, Uttar Pradesh, India Zinnia Full time

    Who We Are: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...

  • Associate Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Iris Software Inc. Full time

    About IRIS Software IRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally. Our customers include Fortune 100businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. We leverage best-of-breed...

  • Principal Research Scientist

    1 day ago

    Noida, Uttar Pradesh, India beBeeResearch Full time ₹ 1,04,000 - ₹ 1,30,878

    Job TitleResearch Associate IIJob Description:This role is responsible for contributing to research projects by synthesizing, purifying and characterizing novel chemical compounds.The successful candidate will be working collaboratively in a team environment to drive chemistry projects forward.Required Skills and Qualifications:Excellent knowledge of basic...

  • Only 24h Left: Associate Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Iris Software Inc. Full time

    About IRIS SoftwareIRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally. Our customers include Fortune 100businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. We leverage best-of-breed...

  • Sr. Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Cognizant Full time

    Job SummaryAssociate must be trainedexperienced in COTS Product Botree with min 89 years of experience in L2 production support activities Botree Mobility Application 170Should be experienced in backend OS support activities Backend DB a Linux RHEL 8 DB Server b Windows 2012 R2Application Server c Oracle DB version 1922Must be aware and experienced in...

  • Windows Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India Cyfuture Full time

    Job Title: Windows L3 Support EngineerDepartment: IT Infrastructure / Technical SupportReports To: IT Manager / Infrastructure HeadExperience Required: 8+ years in Windows System Administration with L3-level responsibilitiesJob SummaryWe are seeking a highly skilled Windows L3 Support Engineer with in-depth expertise in Windows Server Administration,...

  • Senior Research Scientist

    1 day ago

    Noida, Uttar Pradesh, India beBeeAnalytical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Senior Research ScientistThe ideal candidate will have a strong background in analytical chemistry and experience with HPLC, LCMS, and NMR instruments.Responsibilities:We are seeking an experienced Research Associate II to join our team.The successful candidate will be responsible for conducting routine analyses independently on respective...

  • 3327-Security Engineer-II

    6 days ago

    Noida, Uttar Pradesh, India Innovaccer Analytics Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Engineering at InnovaccerWith every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time....

  • 3327-Security Engineer-II

    1 day ago

    Noida, Uttar Pradesh, India Innovaccer Analytics Full time

    Engineering at InnovaccerWith every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time....