Associate Director of Operations

4 weeks ago

Greater Hyderabad Area, India Earthful Full time
About the Company

Earthful is an FMCG company focused on the health and wellness space. The founders (Sudha Gogineni and Veda Gogineni) are graduates of IIT Kharagpur and ISB with a multitude of experience across multinational companies & startups, such as Uber, Meesho, Deutsche Bank, and ITC. Earthful is an early-stage startup, and hence the candidate will have the opportunity to work closely with the founders. We are looking for a candidate passionate about scaling a startup.

Location: Full-time, on-site position, Hyderabad HQ Office

About the Role

Join Earthful as Associate Director of Operations, where you'll work closely with leadership to optimize and scale operational processes. Overseeing supply chain, logistics, and customer fulfillment, you'll drive initiatives that improve efficiency and customer experience. Collaborating with cross-functional teams, you'll use data and technology to streamline workflows, manage vendor relationships, and support strategic growth.

Responsibilities

- Develop and execute operational strategies that align with the company's growth objectives and enhance the customer experience.
- Oversee the end-to-end supply chain process, ensuring timely sourcing, inventory management, and fulfillment of orders.
- Ensure that products are delivered on time and meet quality standards, working closely with fulfillment centers and delivery partners.
- Identify operational inefficiencies and implement processes to improve productivity, reduce costs, and enhance the customer journey.
- Lead, manage, and mentor the operations team to drive performance, collaboration, and continuous improvement.
- Build and maintain strong relationships with external vendors, suppliers, and third-party logistics partners.
- Analyze operational data to identify trends, track key performance indicators (KPIs), and ensure alignment with business objectives.
- Implement and leverage technology to automate processes, track performance, and improve operational scalability.
- Work with product, marketing, and customer service teams to ensure a smooth, integrated customer experience from order to delivery.
- Identify potential risks in the supply chain or operations and develop mitigation strategies to minimize disruptions.

Required Skills

- Bachelor's degree in Operations, Supply Chain, Business Administration, or related field. MBA is a plus.
- 5+ years of experience in operations management, preferably in a D2C or e-commerce environment, with at least 3 years in a leadership role.
- Ability to use data and metrics to drive decisions and measure performance.
- Proven track record of leading and developing high-performing teams.
- Deep knowledge of supply chain, logistics, inventory management, and fulfillment.
- Experience with ERP systems, e-commerce platforms, and operational software (e.g., SAP, Oracle, Shopify, etc.).

Be a part of Earthful's Family

@ www.instagram.com/earthful.me/

@ www.linkedin.com/company/earthfulme/

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