Quality Assurance Team Lead I

2 weeks ago

Pune, Maharashtra, India Allstate Full time
Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Quality Assurance Team Lead I is responsible for overseeing the performance of the quality team by supervising quality control and quality assurance operations, resolving escalated issues, reporting to management, as well as coaching and guiding team members in order to support achievement of department quality and productivity standards..

Key Responsibilities

- Oversees the performance of quality control and quality assurance related activities ensuring comprehensive analysis, reporting and compliance requirements are met
- Assists with and proactively leads communication with operational leadership in order to discuss trends, errors, and/or ad hoc requests as they arise
- Guides effectiveness of quality initiatives by communicating organizational policies and best practices, setting performance goals and providing constructive feedback
- Builds analytical processes for the monitoring of transactions within area of responsibility, producing innovative techniques for process improvement and collaborating with key stakeholders to promote and encourage the adoption of best practices
- Collaborates with internal and external stakeholders by ensuring third party audits are completed timely and accurately, understanding the needs and demands of stakeholders during the audit process, sharing knowledge and expertise and regularly communicating and reporting findings
- Develops and mentors team members by providing constructive feedback and direction to ensure a cohesive and effective approach to department leadership and guidance
- Manage resolution of system and technology errors by monitoring equipment functionality, identifying issues and quickly escalating to management and technical professionals to ensure continued and correct quality control equipment operations
- Contribute to continuous improvement initiatives by communicating with key stakeholders and participating in projects to support delivery of effective client and quality control and/or quality assurance programs
- Provides technical support to department by documenting quality control activities, following established guidelines and senior level directives and verifying factual information
- Supervises daily operations of team by coordinating and communicating employee tasks, measuring performance, and providing feedback to achieve high productivity and meet service level expectations

Education

- 4 year Bachelors Degree (Preferred)

Experience

- 3 or more years of experience (Preferred)

Supervisory Responsibilities

- This job has supervisory duties.

Education & Experience (in lieu)

- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Analytical Thinking, Employee Supervision, Process Improvements, Quality Assurance (QA), Strategic Collaboration

Shift Time

Shift C (India)

Recruiter Info

Thejaswi S V

[Confidential Information]

About Allstate

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation&aposs Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

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