High Salary Operations Manager//Voice Process//Mumbai

3 weeks ago

Mumbai, Maharashtra, India Hiresquad Resources Full time
Job Description

Leading BPO in Mumbai(Malad)

Hiring for Operations Manager

Must be Ops Manager or Tenured Deputy Manager On papers in BPO

Experience in International Voice Process is Mandatory

Must be strong in Operations Matrices

Over All Experience 8+ Years

Mode of Interview- Virtual

CTC UPTO 15LPA

Work From Office

Interested candidates can mail their cv at [Confidential Information] or call at 8467054123

Essential Functions/Core Responsibilities

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements

Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)

Create and maximize relationships with client partners

Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Attend business reviews with the client

Handle a team of team leaders, Assistant Manager, Deputy Managers

Candidate Profile

Associate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferred

Candidate should have experience in International Voice Process

Minimum 1+ year Experience as Operations Manager

Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback

Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal

Work well under pressure and follow through on items to completion while maintaining professional demeanor

Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

Demonstrated ability to mentor, coach and provide direction to a team of employees

Willingness to work a flexible schedule

Qualification: Graduate

Incase Interested then mail your cv at [HIDDEN TEXT] or call at 8467054123

  • Operations Manager//Voice Process//Mumbai

    4 weeks ago

    Mumbai, Maharashtra, India Hiresquad Resources Full time

    Leading BPO in Mumbai(Malad) Hiring for Operations Manager Must be Ops Manager or Tenured Deputy Manager On papers in BPO Experience in International Voice Process is Mandatory Must be strong in Operations Matrices Over All Experience 8+ Years Mode of Interview- Virtual CTC UPTO 15LPA Work From Office Interested candidates can mail their cv...

  • Operations Manager//Voice Process//Mumbai

    4 weeks ago

    Mumbai, Maharashtra, India Hiresquad Resources Full time

    Leading BPO in Mumbai(Malad)Hiring for Operations ManagerMust be Ops Manager or Tenured Deputy Manager On papers in BPOExperience in International Voice Process is MandatoryMust be strong in Operations MatricesOver All Experience 8+ YearsMode of Interview- VirtualCTC UPTO 15LPAWork From OfficeInterested candidates can mail their cv at simmi@hiresquad.in or...

  • Operations Manager//Voice Process//Mumbai

    3 weeks ago

    Mumbai, Maharashtra, India Hiresquad Resources Full time

    Leading BPO in Mumbai(Malad)Hiring for Operations ManagerMust be Ops Manager or Tenured Deputy Manager On papers in BPOExperience in International Voice Process is MandatoryMust be strong in Operations MatricesOver All Experience 8+ YearsMode of Interview- VirtualCTC UPTO 15LPAWork From OfficeInterested candidates can mail their cv at simmi@hiresquad.in or...

  • Operation Manager

    3 days ago

    Mumbai, Maharashtra, India Placement Mumbai Full time

    Title Operation Manager Posted On 01 Aug 2525 Description Skills: Logistics Experience, Inventory management , Online portals order processing Qualification: Any graduate Work Hours: 10am to 7pm Salary: 20000 to 35000 Experience Required: 1 to 3yrs Industry: any industry Details: We require an operation manager for our Mumbai office for inventory planning...

  • Inbound Voice Process

    3 weeks ago

    Mumbai, Maharashtra, India Top Tier service based organization Full time

    Job Title: Inbound Voice Process - US HealthcareLocation: Airoli (Mumbai) Job Description: We are hiring for the Inbound Voice Process in the US Healthcare domain. If you're a graduate or HSC pass with excellent communication skills and are looking to start or build your career in a dynamic BPO environment, this is your opportunity Eligibility Criteria:...

  • Voice Process Executive

    51 minutes ago

    Navi Mumbai, Maharashtra, India Secure Sourcing Full time

    Job Openings for 200 Voice Process Executive Jobs for Freshers in Vashi, Navi Mumbai,Airoli, Navi Mumbai,Ghansoli, Navi Mumbai,Turbhe Midc, Navi Mumbai,Thane,Malad East, Mumbai, having Educational qualification of : Higher Secondary with Good knowledge in Outbound Calling,BPO Voice,BPO Non Voice,BPO,Basic Computer Skills,Inbound Calling,Domestic BPO etc. ...

  • Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India High Rock Full time

    Job DescriptionCompany DescriptionHigh Rock is a premium indoor climbing gym located in Hiranandani, Powai. We offer a top-tier climbing experience with high-quality equipment, expert instruction, and a welcoming community. High Rock provides a space for both beginners and experienced climbers to train, connect, and grow. In addition to regular climbing...

  • Operations Manager//Upselling//International Voice process

    3 weeks ago

    Mumbai, Maharashtra, India Hiresquad Resources Full time

    Leading BPO in Mumbai(Thane)Hiring for Operations ManagerTelecom Upselling ProcessMust be Ops Manager On papers in BPOExperience in International Voice Process is MandtUpselling, Cross selling is MandatoryMust be strong in Operations MatricesOver All Experience 8+ YearsCTC UPTO 17LPAMode of Interview- VirtualWork From OfficeInterested candidates can mail...

  • Operations Manager//Upselling//International Voice process

    3 weeks ago

    Mumbai, Maharashtra, India Hiresquad Resources Full time

    Leading BPO in Mumbai(Thane) Hiring for Operations Manager Telecom Upselling Process Must be Ops Manager On papers in BPO Experience in International Voice Process is Mandt Upselling, Cross selling is Mandatory Must be strong in Operations Matrices Over All Experience 8+ Years CTC UPTO 17LPA Mode of Interview- Virtual Work From Office ...

  • Operations Manager-Mumbai

    2 weeks ago

    Mumbai, Maharashtra, India Neev Full time

    Job DescriptionOperations ManagerExperience - 8 to 10 yearsLocation - Juinagar, Navi Mumbai- Provide support as per the scope with dedicated onsite team who will providesupport to end users for their technical issues- Problem management ,Incident Management ,Change Management- Understand and identify the diDerent types of managed elements i.e. IP...