Store Manager

2 days ago


Mumbai India Society Stores Full time

Job Description Company Description Society Stores, established in 1969, is a premium food supermarket chain in Mumbai offering an extensive selection of over 30,000 high-quality products. From international cuisine ingredients to natural and organic foods, the store caters to diverse dietary preferences, including vegan, gluten-free, and sugar-free options. Society Stores prides itself on its commitment to providing exceptional customer service, supported by a dedicated team of over 150 employees. With its tagline We Pamper You, the company emphasizes employee satisfaction as a key to maintaining customer loyalty. Society Stores continues to grow with multiple branches across Mumbai and an expanding e-commerce presence. Key Responsibilities - Lead & motivate store staff - Achieve weekly & monthly sales targets - Deliver exceptional customer service & same-day grievance resolution - Maintain stock accuracy, 80:20 levels, FIFO & expiry control - Ensure visual merchandising & planogram compliance - Monitor shrinkage, CCTV & cash discipline - Maintain hygiene, grooming standards & audit readiness - Drive sampling activities, events & local community marketing Requirements & Qualifications - 1520 years of experience in FMCG Food Retail / Supermarkets / Hypermarkets - Must have managed medium to large retail formats - Experience handling large teams (2550 staff) - Strong understanding of fresh, grocery, dairy, frozen & daily essentials - Proven track record in store operations, sales targets, shrinkage control & customer service - Strong discipline, SOP compliance & operational leadership - Excellent communication, grooming & customer service etiquette - High level of ownership, integrity & decision-making ability - Must be open to rotational shifts & weekend working (standard retail norms)



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