Zoom Administrator

10 hours ago

Bangalore, India Jobted IN C2 Full time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role - Expertise in administering and optimizing Zoom Meetings, Webinars, Rooms, Phone, and Events. - Experience in configuring Zoom integrations with Microsoft Teams, Outlook, Slack, and other collaboration platforms. - Lead enterprise-wide Zoom deployment, including user provisioning, SSO configuration, and policy enforcement. - Manage Zoom Room hardware setup and troubleshooting (Neat, Poly, Logitech, etc.). - Implement Zoom security best practices such as encryption, meeting controls, and data retention. - Ensure compliance with GDPR, HIPAA, and internal governance policies. - Act as Tier 3 escalation point for Zoom-related issues, analyzing logs, call quality metrics, and performance data. - Conduct workshops for IT teams and end users on Zoom best practices. - Monitor usage, performance, and adoption using Zoom Admin Dashboard and analytics tools. - Generate reports for leadership on ROI, usage trends, and service health. Your Profile - 4 to 9 years of experience in Unified Communications or Video Conferencing administration. - Deep hands-on experience with Zoom Admin Console, Zoom Rooms, and Zoom Phone. - Strong understanding of networking, VoIP, SIP, and video conferencing protocols. - Familiarity with SSO, SCIM provisioning, and Zoom APIs. - Experience with AV hardware, digital signage, and meeting room automation. - Proficiency in PowerShell, Python, or other scripting languages for automation. - Knowledge of Microsoft 365, Google Workspace, and Slack integrations. - Bachelor’s degree in Computer Science, IT, or related field. - Zoom certifications (e.g., Zoom Certified Integrator or Administrator) preferred. - ITIL, CCNA, or UCaaS-related certifications are a plus What will you love working at Capgemini - Opportunity to work on cutting-edge Unified Communications and collaboration technologies. - Career growth & global exposure in enterprise video conferencing solutions. - Focus on innovation, security, and automation in collaboration platforms. - Inclusive culture & strong support system. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com

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