Engineer, Remote Support

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive sustainable and agile With more than 28 000 employees who make the world better every day we know we have something special Behind our customers - amazing companies that help feed the world provide life-saving medicine on a global scale and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better We welcome all makers forward thinkers and problem solvers who are looking for a place to do their best work And if that s you we would love to have you join us Position- Engineer Remote Support Location- Hyderabad India Reports to TEAM LEAD REMOTE SUPPORT JD and Responsibilities - The Technical Support Engineer will work with customers to resolve their application and product issues which will allow the customer to maintain or improve their system The engineer will join our Information Software team focused on our Innovation Suite of products providing you with the opportunity to work with leading FactoryTalk Production Center Pharma Suite and MES technology across a range of industries The engineer will create and publish knowledgebase articles blogs or videos for reference by customers and Rockwell Automation employees This position requires self-initiative ownership excellent soft skills motivation to provide exceptional customer service from inception to resolution for each issue commercial sensitivity responsiveness collaboration technical engineering expertise and business acumen The engineer s primary responsibility is to provide technical support for the FactoryTalk Suite of products with a concentration on the Information Software products The engineer will provide support services via phone screen sharing and email to Developers System Administrators Field Consultants and Engineers The engineer will be asked to provide both after-hours support and weekend support on a rotational basis to support our 24x7 customers globally The Essentials - You Will Have Bachelor s Degree in Electrical or Computer Engineering Computer Science other degrees considered based on relevance to role Understanding of Rockwell Software products including but not limited FactoryTalk Production Centre Pharma Suite Modular Framework and CPG 3 years experience troubleshooting implementing and or design of industrial process and or automation systems Good to have knowledge of manufacturing with core tools such as Logic controller historians SQL MES and ERP systems Experience installing configuring and administering Microsoft Windows Server Microsoft SQL Server Web-based applications Relational Databases and Open-Source Projects such as Apache Web- Server Apache Tomcat OpenDS JBoss Active MQ The Preferred - You Might Also Have Microsoft SQL Server Configuration and development of SQL code PostgreSQL SSRS Oracle RDBMS Microsoft Office Programming experience in at least one of the following Visual Studio Java JavaScripting Python R m C or C or equivalent Protocols such as LDAP SSL TLS Kubernetes and Dockers Storage Networking Cloud Computing Microsoft Azure or AWS What We Offer Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits At Rockwell Automation we are dedicated to building a diverse inclusive and authentic workplace so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right person for this or other roles LI-MS2 LI-Hybrid Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays Tuesdays and Thursdays unless they have a business obligation out of the office