(11/10/2025) Order To Cash- Team Lead

3 days ago

Mumbai, India Nec Software Solutions Full time

Job Description - The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end toend OTC knowledge including sales order, collection and billing - Point of contact for resolving customer or stakeholders queries. - Strong knowledge of OTC operations - Team handling experience - Working knowledge of SAP Finance module - Experience in shared services/customer facing environment - Understanding of standard operating procedures - Knowledge of system, applications, operating tools, metrics and excel - Good communication skills, plus good verbal & written presentation skills - Flexibility to work within a high growth, rapidly changing environment - Ability to self-motivate and initiate change - Ability to work with colleagues at all levels Accounts Receivable Responsibilities : - Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency - Ensure timely and accurate generation and delivery of customer invoices - Supervise the application of incoming payments to customer accounts - Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding) - Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders - Send Collection reports on a timely basis to BU - Investigate and resolve billing disputes, short payments, and customer deductions - Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions - Understanding of the Credit Management process and defining credit limits to new customers - Create collection entry in SAP post confirmation from stakeholders - Respond to queries in a timely and accurate manner - Maintain strong relationships with key customers to ensure satisfaction and timely payment - DTP-SOP s updating regularly basis - Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT) - Perform collection and credit management tasks as per defined TAT - Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met - Perform technical, commercial and administrative validation on a customer order - Record daily volumes, rejections, exceptions, and quality-checks in timely manner - Track key metrics such as aging reports, collection efficiency, and cash flow performance - Identify inefficiencies and lead automation - Coordinate with stakeholders to understand any discrepancies on order details - Should have strong understanding on Team management. - Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels. Key Skills: - Collections and Cash Application - Sales order processing and Invoice Creation - Debt Collection and Credit Management - Accounts Receivable Ledger Management - Team Leadership - Advanced Excel and Spreadsheet Skills - SAP ERP and Accounting Software Proficiency Qualifications Education: - Postgraduate (B. Com/Honors) or a bachelor s degree with relevant experience in OTC Operations.

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