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Quality Specialist

4 weeks ago

Chennai, Tamil Nadu, India Collabera Full time
Call Quality Analyst

Chennai, India

Hybrid (2 days office, 3 days WFH)

Collabera is currently seeking Call Quality Analyst professional for one of its leading fortune 500 client which specializes in leveraging big data, analytics and technology to drive smarter, faster and accurate decisions in their business. They deliver insight, innovation and impact to them through predictive analytics and visual storytelling.

Job Description:

- The candidate has to analyse the support centre calls and come up with insights. Further enhance the insights and do a 360 analysis on the problem to provide recommendations for the client. Support data engineers, consultants and data scientists
- Basic SQL querying would be required
- Stakeholder communication.
- Presentation skills
- Any professional degree