Strategic Account Manager
2 weeks ago
Job Description
Key Responsibilities:
- Prepare long-term and short-term goals and account objectives torun with the Account Management practice for Strategic Accounts.
- Build trust and long-term relationshipswith clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. Toensure strong knowledge of clientele by mapping, interactingat various levels and various departments with superior customer service skills.
- Torun with various strategic initiatives in parallel, beorganizedandable to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers. Able to analyse problems and strategize for better solutions with various squads within the account team of QualityKiosk.
- Present trend to clientand internal management stakeholders for sales, revenue, pipeline and other important initiatives.Present reportson account progress, quotas, and goals to senior leadership and stakeholders.
- Keep apprised of latest conceptsto be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.
- Creating 3-5 years contractwith rate negotiations,moving the annual contracts to long term contracts.
- Customer satisfaction index (CSI) to be maintained as always green, intervention and driving any course corrections to ensure the CSI index is green
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